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- Tasks: Lead and oversee flight booking and ticketing operations in a dynamic travel agency.
- Company: Growing travel agency with a collaborative and fast-paced culture.
- Benefits: Flexible working options, competitive salary, and comprehensive benefits package.
- Why this job: Make a real impact in the aviation industry while leading a talented team.
- Qualifications: Proven experience in aviation ticketing and strong leadership skills.
- Other info: Opportunity for career growth in a critical function of a thriving business.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Aviation Ticketing Manager to lead and oversee all flight booking and ticketing operations within a growing travel agency/tour operator environment. This role is critical in ensuring accuracy, efficiency, and compliance across all airfares, reservations, and ticketing processes.
The ideal candidate will bring deep expertise in airline ticketing, strong leadership capability, and a thorough understanding of global distribution systems and fare rules.
Key Responsibilities- Manage day-to-day aviation ticketing operations, ensuring all bookings and ticketing are processed accurately and efficiently.
- Lead, mentor, and develop a team of ticketing agents (onshore and/or offshore).
- Oversee fare construction, pricing, reissues, refunds, and complex itineraries.
- Ensure compliance with airline rules, IATA regulations, and company policies.
- Act as the escalation point for complex ticketing queries and service issues.
- Monitor airline performance, fare competitiveness, and booking efficiency.
- Maintain strong relationships with airlines, consolidators, and GDS providers.
- Drive process improvements, automation, and operational efficiencies within ticketing.
- Manage ADM (Agency Debit Memo) and ACM (Agency Credit Memo) processes.
- Support commercial teams with fare strategy, promotions, and margin optimisation.
- Produce reporting on ticketing performance, errors, and revenue leakage.
- Proven experience in an aviation ticketing or air operations management role.
- Strong background within a travel agency, tour operator, or airline environment.
- Advanced knowledge of GDS systems (e.g. Amadeus, Galileo, Sabre).
- Deep understanding of fare construction, ticketing rules, reissues, and refunds.
- Experience managing and developing teams.
- Strong attention to detail and problem-solving skills.
- Ability to manage high volumes and work in a fast-paced environment.
- Solid understanding of IATA regulations and industry standards.
- IATA certification or equivalent.
- Experience managing offshore or remote teams.
- Knowledge of NDC (New Distribution Capability) and modern airline retailing.
- Experience working with low-cost carriers and dynamic packaging models.
- Familiarity with mid/back-office systems and automation tools.
What We Offer
- Flexible/hybrid working options across Ireland and the UK.
- Competitive salary and benefits package.
- Opportunity to lead a critical function in a growing travel business.
- Collaborative and fast-paced working environment.
Aviation Ticketing Manager IRE/UK in London employer: Ainsley Reid International Limited
Contact Detail:
Ainsley Reid International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Ticketing Manager IRE/UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation and travel industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Aviation Ticketing Manager role!
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and fare construction skills. We recommend practising common interview questions related to ticketing operations. Show them you’re not just a candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t forget to showcase your leadership experience! Whether it’s mentoring ticketing agents or managing complex queries, highlight your ability to lead and develop teams. We want to see how you can drive process improvements and operational efficiencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative. So, get your CV ready and let’s make that dream job happen!
We think you need these skills to ace Aviation Ticketing Manager IRE/UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aviation Ticketing Manager role. Highlight your experience in ticketing operations, team management, and any relevant GDS systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in aviation ticketing and how you can contribute to our team at StudySmarter.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've mentored or developed teams in the past and how you plan to do the same with us. We love a good team player!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Ainsley Reid International Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of airline ticketing, fare construction, and GDS systems like Amadeus or Sabre. Being able to discuss these topics confidently will show that you're not just familiar with the basics but have a deep understanding of the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed teams in the past. Highlight any mentoring experiences or process improvements you've implemented to demonstrate your leadership capabilities.
✨Prepare for Complex Scenarios
Expect questions about handling complex ticketing queries or service issues. Think of specific situations where you resolved challenges effectively, and be ready to explain your thought process and the outcomes. This will showcase your problem-solving skills and attention to detail.
✨Understand Compliance and Regulations
Familiarise yourself with IATA regulations and compliance standards relevant to ticketing operations. Being able to discuss how you ensure adherence to these rules in your previous roles will highlight your commitment to accuracy and efficiency in the ticketing process.