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- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a leading travel company with a vibrant team atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic call centre environment with a focus on teamwork and development.
- Why this job: Be part of creating unforgettable travel experiences for customers.
- Qualifications: Strong communication skills and a passion for travel are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for Cruise AND Reservations Consultants that can deliver high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as Manage My Booking enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets.
Key Responsibilities
- Customer Service & Call Handling
- Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
- Handle customer enquiries efficiently, professionally, and in line with company service standards.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Deliver an exceptional customer experience on every interaction.
- Sales & Revenue Generation
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Maximise sales potential on all calls by offering relevant ancillary products and services, including:
- Accommodation
- Car hire
- Transfers
- Tours and excursions
- Airport parking
- Seat selection, baggage, and cabin upgrades
- Meet or exceed individual sales, revenue, and commission targets.
- Promote current campaigns, monthly incentives, and maintain a strong understanding of Rewards and other incentive programs.
- Handle Manage My Booking calls, including:
- Date and time changes
- Flight re-routing
- Upgrades and fare adjustments
- Cancellations and refunds (where applicable)
- Ancillary additions (baggage, seats, meals, insurance, etc.)
- Create, amend, and manage bookings using Amadeus GDS.
- Check and action Amadeus queues (Q’s) daily.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Perform general administrative duties related to reservations and call handling.
- Maintain accurate records and documentation in line with company procedures.
- Work collaboratively as part of a high-performing call centre team.
- Attend weekly staff meetings and general company meetings as required.
- Maintain up-to-date product, destination, and airline knowledge by attending training sessions.
- Adapt to changing business needs and support wider team objectives when required.
Personal Requirements & Skills
- Strong customer service focus with excellent communication skills (verbal and written).
- Proven ability to work under pressure in a fast-paced call centre environment.
- Strong organisational and time-management skills.
- Excellent worldwide destination and airline knowledge.
- Strong computer literacy and confidence using reservation systems.
- Sales-driven mindset with the ability to build rapport quickly.
- Professional personal presentation.
- Ability to work effectively both independently and as part of a team.
Reservations Consultant (Birmingham, Fulham, Peterborough). employer: Ainsley Reid International Limited
Contact Detail:
Ainsley Reid International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant (Birmingham, Fulham, Peterborough).
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your call handling skills! Since the role is all about customer service and sales over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those tricky customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the world of reservations.
We think you need these skills to ace Reservations Consultant (Birmingham, Fulham, Peterborough).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Consultant role. Highlight your customer service experience and any sales achievements. We want to see how you can bring your skills to our team!
Craft a Catchy Cover Letter: Your cover letter should grab our attention! Share why you're passionate about travel and how your skills align with the role. Let us know what makes you the perfect fit for StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Ainsley Reid International Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of worldwide and European travel products. Familiarise yourself with popular destinations, airlines, and any current promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Call Handling Skills
Since the role involves handling customer enquiries over the phone, practice responding to common customer scenarios. Role-play with a friend or family member to simulate inbound and outbound calls. Focus on being professional, efficient, and friendly – just like you would in the actual job!
✨Show Off Your Sales Skills
Be prepared to discuss how you've successfully converted enquiries into bookings in the past. Think of specific examples where you identified customer needs and upsold additional services. This will demonstrate your sales-driven mindset and ability to meet targets.
✨Team Player Vibes
Highlight your teamwork experience during the interview. Share examples of how you've collaborated with colleagues to achieve goals or improve processes. This will show that you can work well in a high-performing call centre environment and adapt to changing business needs.