At a Glance
- Tasks: Lead and manage aviation ticketing operations, ensuring accuracy and efficiency.
- Company: Dynamic travel agency with a focus on growth and innovation.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Join a growing business and make a real impact in the travel industry.
- Qualifications: Experience in aviation ticketing and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Preferably located in Birmingham, Fulham or Peterborough for office work – Open to Hybrid/Flexible Working Available if necessary.
Reports to: Head of Operations / Commercial Director
About the Role
We are seeking an experienced Aviation Ticketing Manager to lead and oversee all flight booking and ticketing operations within a growing travel agency/tour operator environment. This role is critical in ensuring accuracy, efficiency, and compliance across all airfares, reservations, and ticketing processes.
The ideal candidate will bring deep expertise in airline ticketing, strong leadership capability, and a thorough understanding of global distribution systems and fare rules.
Key Responsibilities
- Manage day-to-day aviation ticketing operations, ensuring all bookings and ticketing are processed accurately and efficiently
- Lead, mentor, and develop a team of ticketing agents (onshore and/or offshore)
- Oversee fare construction, pricing, reissues, refunds, and complex itineraries
- Ensure compliance with airline rules, IATA regulations, and company policies
- Act as the escalation point for complex ticketing queries and service issues
- Monitor airline performance, fare competitiveness, and booking efficiency
- Maintain strong relationships with airlines, consolidators, and GDS providers
- Drive process improvements, automation, and operational efficiencies within ticketing
- Manage ADM (Agency Debit Memo) and ACM (Agency Credit Memo) processes
- Support commercial teams with fare strategy, promotions, and margin optimisation
- Produce reporting on ticketing performance, errors, and revenue leakage
Key Requirements
- Proven experience in an aviation ticketing or air operations management role
- Strong background within a travel agency, tour operator, or airline environment
- Advanced knowledge of GDS systems (e.g. Amadeus, Galileo, Sabre)
- Deep understanding of fare construction, ticketing rules, reissues, and refunds
- Experience managing and developing teams
- Strong attention to detail and problem-solving skills
- Ability to manage high volumes and work in a fast-paced environment
- Solid understanding of IATA regulations and industry standards
Desirable
- IATA certification or equivalent
- Experience managing offshore or remote teams
- Knowledge of NDC (New Distribution Capability) and modern airline retailing
- Experience working with low-cost carriers and dynamic packaging models
- Familiarity with mid/back-office systems and automation tools
What We Offer
- Flexible/hybrid working options across Ireland and the UK
- Competitive salary and benefits package
- Opportunity to lead a critical function in a growing travel business
- Collaborative and fast-paced working environment
Aviation Ticketing Manager in Birmingham employer: Ainsley Reid International Limited
Join our dynamic travel agency as an Aviation Ticketing Manager, where you will lead a dedicated team in a collaborative and fast-paced environment. With flexible working options available across Birmingham, Fulham, or Peterborough, we prioritise employee well-being and growth, offering competitive salaries and a chance to drive operational efficiencies in a thriving sector. Our commitment to professional development and strong relationships with airlines ensures that you will play a pivotal role in shaping the future of air travel.
Contact Details:
Ainsley Reid International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aviation Ticketing Manager in Birmingham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ainsley Reid International Limited who are looking for fresh talent for roles like Aviation Ticketing Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ainsley Reid International Limited and give you a leg up for your Aviation Ticketing Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Aviation Ticketing Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Aviation Ticketing Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Aviation Ticketing Manager role at Ainsley Reid International Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Aviation Ticketing Manager position at Ainsley Reid International Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ainsley Reid International Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ainsley Reid International Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Aviation Ticketing Manager.
How to prepare for a job interview at Ainsley Reid International Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ainsley Reid International Limited.
