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- Tasks: Lead and oversee flight booking and ticketing operations in a dynamic travel agency.
- Company: Growing travel agency with a collaborative and fast-paced culture.
- Benefits: Flexible working options, competitive salary, and a comprehensive benefits package.
- Why this job: Make a real impact in the aviation industry while leading a talented team.
- Qualifications: Proven experience in aviation ticketing and strong leadership skills required.
- Other info: Opportunity for career growth in a critical function of a thriving business.
The predicted salary is between 40000 - 50000 £ per year.
Location: (Hybrid/Flexible Working Available)
Reports to: Head of Operations / Commercial Director
About the Role
We are seeking an experienced Aviation Ticketing Manager to lead and oversee all flight booking and ticketing operations within a growing travel agency/tour operator environment. This role is critical in ensuring accuracy, efficiency, and compliance across all airfares, reservations, and ticketing processes. The ideal candidate will bring deep expertise in airline ticketing, strong leadership capability, and a thorough understanding of global distribution systems and fare rules.
Key Responsibilities
- Manage day-to-day aviation ticketing operations, ensuring all bookings and ticketing are processed accurately and efficiently
- Lead, mentor, and develop a team of ticketing agents (onshore and/or offshore)
- Oversee fare construction, pricing, reissues, refunds, and complex itineraries
- Ensure compliance with airline rules, IATA regulations, and company policies
- Act as the escalation point for complex ticketing queries and service issues
- Monitor airline performance, fare competitiveness, and booking efficiency
- Maintain strong relationships with airlines, consolidators, and GDS providers
- Drive process improvements, automation, and operational efficiencies within ticketing
- Manage ADM (Agency Debit Memo) and ACM (Agency Credit Memo) processes
- Support commercial teams with fare strategy, promotions, and margin optimisation
- Produce reporting on ticketing performance, errors, and revenue leakage
Key Requirements
- Proven experience in an aviation ticketing or air operations management role
- Strong background within a travel agency, tour operator, or airline environment
- Advanced knowledge of GDS systems (e.g. Amadeus, Galileo, Sabre)
- Deep understanding of fare construction, ticketing rules, reissues, and refunds
- Experience managing and developing teams
- Strong attention to detail and problem-solving skills
- Ability to manage high volumes and work in a fast-paced environment
- Solid understanding of IATA regulations and industry standards
Desirable
- IATA certification or equivalent
- Experience managing offshore or remote teams
- Knowledge of NDC (New Distribution Capability) and modern airline retailing
- Experience working with low-cost carriers and dynamic packaging models
- Familiarity with mid/back-office systems and automation tools
What We Offer
- Flexible/hybrid working options across Ireland and the UK
- Competitive salary and benefits package
- Opportunity to lead a critical function in a growing travel business
- Collaborative and fast-paced working environment
Aviation Ticketing Manager IRE/UK employer: Ainsley Reid International Limited
Contact Detail:
Ainsley Reid International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Ticketing Manager IRE/UK
✨Network Like a Pro
Get out there and connect with people in the aviation and travel industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your expertise in GDS systems and ticketing rules. We want to see you shine, so share specific examples of how you've tackled complex ticketing queries or improved processes in your previous roles.
✨Prepare for the Interview
Do your homework on the company and its operations. Understand their ticketing processes and be ready to discuss how you can bring value to their team. We recommend practising common interview questions related to fare construction and compliance to show you’re the right fit.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Aviation Ticketing Manager IRE/UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aviation Ticketing Manager role. Highlight your experience in ticketing operations, team management, and any relevant GDS systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in aviation ticketing and how you can contribute to our team at StudySmarter.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've mentored or developed teams in the past and how you plan to do the same with us. We love a good team player!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Ainsley Reid International Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of GDS systems like Amadeus, Galileo, or Sabre. Be ready to discuss fare construction and ticketing rules in detail, as this role requires a deep understanding of these areas.
✨Show Leadership Skills
Since the role involves managing and developing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your mentoring experiences and how you've handled complex ticketing queries.
✨Understand Compliance
Familiarise yourself with IATA regulations and airline policies. During the interview, demonstrate your knowledge of compliance issues and how you've ensured adherence in previous roles.
✨Be Ready for Problem-Solving
Expect questions that test your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've resolved ticketing issues or improved operational efficiencies, and be ready to discuss them.