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For Companies At a Glance
- Tasks: Support customers by handling inquiries and providing solutions in a dynamic environment.
- Company: Join Ainscough Crane Hire, the UK's top crane company with a strong commitment to safety and customer satisfaction.
- Benefits: Enjoy 24 days annual leave, a bi-annual bonus, and access to exclusive employee perks.
- Why this job: Be part of a passionate team that values your input and offers growth opportunities.
- Qualifications: Strong sales and customer service experience is essential; CRM knowledge is a plus.
- Other info: This role is a 12-month maternity cover, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Co-Ordinator – 12 Months Maternity Contract
Full time, Monday to Friday
Ainscough Crane Hire is looking for a Customer Support Co-Ordinator to join the team in Standish, covering a period of maternity leave.
The Customer Support Co-Ordinator supports various areas of the business by building relationships with internal and external customers. This role, part of the Customer Support Centre, acts as the first point of contact for all inquiries, providing solutions and ensuring exceptional customer service. Responsibilities include offering customers an easy and informative experience, following up on their needs, identifying opportunities for additional services, scheduling site visits, and completing administrative tasks.
Benefits for a Customer Support Co-Ordinator
- Bi-Annual retention bonus (based on qualifying dates)
- 24 days annual leave plus additional days at 2, 5, 10, and 20 years of service
- Holiday purchase option (buy an additional 5 days annually via salary sacrifice)
- Group life assurance (3 x basic salary)
- Pension scheme (4% employer, 5% employee contribution)
- Online access to payslips, holiday booking, and personal information
- Access to the Ainscough Advantage benefits platform
- Staff forums three times a year for employee feedback
Key Accountabilities/Responsibilities:
Pre-Order:
- Handle inbound sales inquiries, maximizing revenue through reactive and proactive sales efforts such as quotes, orders, and site visits.
- Follow up on sales opportunities and quotations, upselling and cross-selling, and converting quotes to orders.
- Record all leads and opportunities in the CRM system, keeping customer information up to date.
- Ensure all lead qualification information is complete for efficient inquiry handling.
- Coordinate with Contract Lift Managers or Area Sales Managers to visit customers and resolve technical inquiries promptly.
- Provide indicative pricing, generate quotations, and issue them within KPI targets.
Post-Order:
- Verify purchase orders against quotations, convert quotations to hire agreements, obtain electronic signatures, and process payments if needed.
- Review order documentation, gather missing information, and ensure the full RAMS are completed before handing over to the depot network.
Person Specification:
- Strong sales and customer service experience in an operational environment (essential)
- Experience with Telephony & CRM systems (desirable)
- Experience in a contact centre environment (desirable)
- Construction sector experience (desirable)
- Understanding of the full sales cycle (essential)
Skills/Abilities:
- Ability to identify and close sales opportunities using negotiation and influencing skills (essential)
- Willingness to learn technical details about Crane Hire and Contract Lift (essential)
- Excellent communication skills (essential)
- IT literacy (email, CRM, telephony) (essential)
- Organizational and time management skills (essential)
Ainscough Crane Hire is the UK’s leading crane company, operating across 30 locations with a dedicated team committed to safety, project delivery, and customer satisfaction. Our workplace culture fosters passion and pride, supporting our reputation as a market leader.
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Customer Support Co-ordinator - 12 Month Maternity Cover employer: Ainscough Crane Hire
Contact Detail:
Ainscough Crane Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator - 12 Month Maternity Cover
✨Tip Number 1
Familiarise yourself with the construction sector, especially crane hire services. Understanding the technical aspects will not only help you in conversations but also show your commitment to learning and adapting to the role.
✨Tip Number 2
Brush up on your CRM and telephony skills. Since you'll be handling customer inquiries and managing leads, being proficient in these systems will make you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Practice your communication and negotiation skills. As a Customer Support Co-ordinator, you'll need to effectively convey information and persuade customers, so consider role-playing scenarios to build your confidence.
✨Tip Number 4
Network with current or former employees of Ainscough Crane Hire. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Customer Support Co-ordinator - 12 Month Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and sales. Emphasise any previous roles where you’ve built relationships with customers or handled inquiries, as this is crucial for the Customer Support Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle inquiries effectively. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, IT literacy, and organisational skills. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Show Enthusiasm for the Role: Express your enthusiasm for the role and the company in your application. Research Ainscough Crane Hire and mention what excites you about working with them, particularly in relation to their commitment to customer satisfaction and safety.
How to prepare for a job interview at Ainscough Crane Hire
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with CRM Systems
Understanding how to use CRM systems is essential for this position. If you have experience with any CRM software, mention it during the interview. If not, express your willingness to learn and adapt quickly.
✨Demonstrate Your Sales Acumen
The job requires identifying sales opportunities, so be ready to talk about your sales experience. Share instances where you upsold or cross-sold products or services, and explain your approach to closing deals.
✨Research Ainscough Crane Hire
Before the interview, take some time to learn about Ainscough Crane Hire and its operations. Understanding their services and market position will help you tailor your responses and show genuine interest in the company.
