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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Ainscough Crane Hire, the UK's leading crane company with a strong safety ethos.
- Benefits: Enjoy 24 days annual leave, bi-annual bonuses, and a pension scheme.
- Why this job: Gain valuable experience in customer support while working in a dynamic team environment.
- Qualifications: Strong sales and customer service skills are essential; CRM experience is a plus.
- Other info: This is a full-time role covering maternity leave, perfect for gaining industry insight.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Co-ordinator – 12 Month Maternity Cover
Join to apply for the Customer Support Co-ordinator – 12 Month Maternity Cover role at Ainscough Crane Hire
Customer Support Co-ordinator – 12 Month Maternity Cover
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Support Co-ordinator – 12 Month Maternity Cover role at Ainscough Crane Hire
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Customer Support Co-Ordinator – 12 Months Maternity Contract
Full time, Monday to Friday
Ainscough Crane Hire are looking for a Customer Support Co-Ordinator to join the team in Standish, to cover a period of maternity leave.
Customer Support Co-ordinators support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional customer service. You will provide customers with an easy and informative experience, guaranteeing a quick follow through of any details they require, identifying opportunities to provide additional services whilst progressing enquiries through to conclusion, ensuring that site visits are scheduled, and that administration is complete.
Benefits for a Customer Support Co-Ordinator
Bi-Annual retention bonus (based on qualifying dates)
24 days annual leave plus an additional days at 2 years\’ service 5 years\’ service, 10 years\’ and 20 years\’ service.
Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
Group life assurance 3 x basic salary
Pension 4% employer 5% employees
Online access to payslips, book and view holidays and personal info
Access to the Ainscough Advantage (People Value) benefits platform
Staff forums run 3 times a year – have your voice heard
Key Accountabilities/Responsibilities
Pre-Order
- Be the first point of contact for inbound sales enquiries, ensuring that revenue is maximised through reactive and proactive sales, e.g., quote requests, orders, information requests and requests for site visits.
- Track and follow up on sales opportunities and quotations, upselling and cross-selling and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow up calls on the CRM system and ensure customer information is kept up to date.
- Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure that technical enquiries are resolved in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, generate quotations and issue to the customer within the defined KPI.
Post-Order
- Check purchase orders against quotations, converting quotations to hire agreements, obtain an electronic signature on hire agreement and process payment if required.
- Review completeness of all order documentation obtain outstanding information and ensure the CLM completes the full RAMS before handing over to the depot network.
Person Specification
- Strong sales and customer service experience within an operational environment (essential)
- Previous experience of using Telephony & CRM systems (desirable)
- Previous experience within a contact centre environment – (desirable)
- Construction sector experience – (desirable)
- Understanding of the full end to end sales cycle (essential)
Skills/Abilities
- Ability to identify and close sales opportunities using negotiating and influencing skills (essential)
- Willingness and ability to learn, understand and communicate technical detail and information around Crane Hire and Contract Lift (essential)
- Excellent communication skills (essential)
- I.T literate (email/CRM/telephony) (essential)
- Ability to organise, plan and manage time (essential)
Ainscough Crane Hire are the UKs leading crane company.
Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Construction
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Customer Support Co-ordinator - 12 Month Maternity Cover employer: Ainscough Crane Hire
Contact Detail:
Ainscough Crane Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator - 12 Month Maternity Cover
✨Tip Number 1
Familiarise yourself with the construction sector, especially crane hire and contract lift services. Understanding the technical details will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as they are essential for this role. Engage in mock conversations or role-playing scenarios to enhance your ability to handle customer enquiries and provide solutions confidently.
✨Tip Number 3
Get comfortable with CRM systems and telephony tools. If you have access to similar software, spend some time learning how to navigate these platforms, as familiarity can give you an edge in managing customer interactions efficiently.
✨Tip Number 4
Network with professionals in the customer support and construction sectors. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Ainscough Crane Hire.
We think you need these skills to ace Customer Support Co-ordinator - 12 Month Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service or sales experience you have, especially in an operational or contact centre environment. Use specific examples to demonstrate your ability to handle enquiries and provide exceptional service.
Showcase Communication Skills: Since excellent communication skills are essential for this role, ensure your application reflects your ability to convey information clearly and effectively. Consider including examples of how you've successfully communicated with customers in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences that Ainscough Crane Hire is looking for. Mention your familiarity with CRM systems and your ability to manage time effectively, as these are crucial for the role.
How to prepare for a job interview at Ainscough Crane Hire
✨Know the Company
Before your interview, take some time to research Ainscough Crane Hire. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Support Co-ordinator, showcasing your customer service experience is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in previous roles.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on your knowledge of these tools. Be ready to discuss any relevant experience you have and how you can leverage technology to enhance customer interactions.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm and engagement.
