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- Tasks: Support operations by ensuring smooth day-to-day running of the Regional Cranes division.
- Company: Join Ainscough, a leader in crane hire with a supportive team culture.
- Benefits: Structured training, career growth, and a retention bonus.
- Why this job: Make a real impact in a fast-paced, rewarding industry.
- Qualifications: Organised mindset; customer service experience preferred but not essential.
- Other info: Full training provided; no prior crane hire experience needed.
The predicted salary is between 36000 - 60000 £ per year.
Ainscough are looking for someone who thrives in a busy environment, stays calm under pressure, and takes pride in getting things done. You’ll be a planner who enjoys seeing tasks through to completion and keeping operations running smoothly. Full training will be provided, both in our industry and in the specifics of the role, so you don’t need crane hire experience to join us. What matters most is the right mindset: organised, focused, and ready to make things happen.
As a Hire Controller for Regional Cranes, you’ll support the Operations Manager in ensuring the smooth day-to-day running of the Regional Cranes division, maximising both revenue and efficiency while delivering exceptional service to our customers.
Responsibilities- Ensuring that the regional fleet and its ancillary support equipment is compliant with all statutory inspections and service attendances.
- Driving utilisation through efficient logistics and managing serviceability ensuring maximum availability.
- Checking opportunities in CE and maintaining relationships with Area Sales Managers to ensure all work is booked in and escalating any potential issues to the Regional Cranes Operation Manager.
- Liaising closely with Transport division, ensuring the timely delivery and collection of crane counterweight.
- Ensuring that all extra charges such as demurrage are logged and charged (via Depots).
- Remaining up to date with the industry and market in order to foster key relationships and to provide an approved re-hire supplier list.
- Maintaining relationships with the depot hire controllers, depot managers and ASM’s to improve communication and collaboration.
- Logging all customer service issues within the CE case log.
- Working alongside depots in regards of optimal maintenance, operator training, spare operators and succession planning for new operators.
- Understanding Abnormal Load Routing procedures and to resolve routing issues with the department.
- Working closely with the routing team to ensure all addresses/W3W provided so that all routes and any alternative cranes are notified within legal timeframes.
- Liaising with customers when required especially when service issues arise.
- Developing and maintaining a culture that is commercially orientated, actively engaging with change and customer focused.
- Technically competent with large cranes and commercially astute in the mobile crane hire sector (preferred but not essential) or experience in a similar field.
- Good standard of literacy in English and Maths.
- Proven track record of customer-facing experience working to clearly defined service level agreements.
- Evidence of delivery of continuous improvement within a customer service environment.
- Area knowledge of customer base and market.
- Good transport / logistics knowledge.
- Knowledge and understanding of the requirements of working within a time critical service environment.
- Knowledge of QHSE legislation.
- IT literate – comfortable using systems Excel/Word/PowerPoint.
- Strong interpersonal skills with ability to influence.
- Ability to deal with conflict and negotiate/manage the appropriate outcome.
- Clear, calm and articulate whilst working under pressure.
- Good time management skills.
- Commercial acumen.
- High energy levels and personal flexibility to focus on priorities and effective team management.
This is an excellent opportunity to build your career in a fast-paced and rewarding industry. With structured training and on-the-job support, you’ll gain the knowledge and skills to make a real impact. You’ll be part of a supportive team where your contribution is recognised, and your role is central to delivering for our customers.
Hire Controller - Regional Cranes - (Leyland) employer: Ainscough Crane Hire Limited
Contact Detail:
Ainscough Crane Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Regional Cranes - (Leyland)
✨Tip Number 1
Get to know the company inside out! Research Ainscough and their Regional Cranes division. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and customer service. Think about how your skills align with the responsibilities of a Hire Controller and be ready to share examples of how you've handled similar situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Ainscough and ready to take the next step in your career.
We think you need these skills to ace Hire Controller - Regional Cranes - (Leyland)
Some tips for your application 🫡
Show Your Organised Side: When writing your application, make sure to highlight your organisational skills. We love candidates who can plan and execute tasks efficiently, so share examples of how you've kept things running smoothly in previous roles.
Keep It Customer-Focused: Since this role is all about delivering exceptional service, don’t forget to mention your customer-facing experience. Tell us about times you’ve gone the extra mile for a customer or resolved issues effectively.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, especially those relevant to the crane hire sector.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ainscough Crane Hire Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with the key tasks like managing logistics, ensuring compliance, and maintaining customer relationships. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Organisational Skills
Since the job requires someone who is organised and focused, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything running smoothly, especially under pressure, to show that you can thrive in a busy environment.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer-facing experience, think about situations where you dealt with service issues or conflicts. Be ready to discuss how you resolved these challenges and maintained positive relationships, as this will showcase your interpersonal skills and ability to influence outcomes.
✨Demonstrate Your Commercial Acumen
Brush up on your knowledge of the mobile crane hire sector and any relevant market trends. Being able to discuss industry insights during your interview will not only impress the interviewers but also show that you're proactive and genuinely interested in the field.
