At a Glance
- Tasks: Manage depot resources and support daily operations while maximising revenue.
- Company: Join Ainscough Crane Hire, the UK's leader in lifting solutions with a commitment to safety and excellence.
- Benefits: Enjoy a bi-annual retention bonus, 24 days annual leave, life assurance, and access to exclusive perks.
- Other info: Proficiency in Microsoft Office and CRM tools like Salesforce is desirable.
- Why this job: Be part of a professional team focused on career development and delivering exceptional customer service.
- Qualifications: Minimum GCSE Grade C in Maths and English; hire industry experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Hire Controller
Leeds Depot | Ainscough Crane Hire
What will you be doing?
As a Hire Controller, you’ll play a key role in the day-to-day success of the depot. You’ll work closely with customers, colleagues and suppliers to understand requirements, identify the right solution and maximise every opportunity.
Your responsibilities will include:
- Responding to customer enquiries and understanding exactly what they need.
- Converting hire enquiries into confirmed orders and maximising sales opportunities.
- Building strong, long-term relationships with customers, suppliers and internal teams.
- Developing a strong understanding of our crane fleet, products and services.
- Coordinating the allocation and utilisation of cranes, people and other resources.
- Supporting the Depot Manager with the effective day-to-day running of the depot.
- Managing costs and ensuring resources are used efficiently.
- Keeping customer information, systems and administration accurate and up to date.
- Working closely with our operational teams to ensure we deliver the right solution for our customers.
- Handling customer queries professionally and resolving issues when they arise.
- Ensuring all activity meets our health, safety, environmental and quality standards.
- Supporting the team with out-of-hours calls when required.
What are we looking for?
We’re looking for someone who is commercially aware, organised and confident dealing with customers.
You’ll ideally have experience within a rental, hire, transport, logistics or similar environment, although we’re more interested in your ability to learn, build relationships and deliver results.
You’ll bring:
- Excellent customer service and telephone skills.
- Strong communication and relationship-building skills.
- A commercial mindset and confidence negotiating with customers.
- Excellent organisation and time-management skills.
- The ability to influence and negotiate effectively.
- Strong problem-solving skills and a practical approach.
- The ability to manage challenging conversations and resolve conflict.Good working knowledge of Microsoft Office, particularly Excel.
- Experience using CRM systems such as Salesforce would be advantageous.
- GCSE Grade C or equivalent in Maths and English.
Most importantly, you’ll be someone who takes ownership, thrives in a busy environment and wants to make a difference.
Why Ainscough?
Ainscough Crane Hire is the UK’s leading crane company, with 30 locations nationwide and a fleet of around 400 cranes.
But our success isn’t just about cranes. It’s about our people.
Our Make the Safe Choice ethos is at the heart of everything we do, from crane hire and contract lifts to specialist lifting projects. We’re proud of the culture we’ve created – one where people are encouraged to perform with passion, pride and professionalism.
As a Hire Controller, you’ll be joining a team where your contribution genuinely matters.
What we offer
- Bi-annual retention bonus
- 24 days’ annual leave, increasing with length of service
- Option to purchase up to 5 additional days’ holiday through salary sacrifice
- Group life assurance – 3 x basic salary
- Pension – 4% employer contribution / 5% employee contribution
- Online access to payslips, holidays and personal information
- Access to Ainscough Advantage, our employee benefits platform
- Staff forums three times a year, giving you the opportunity to have your voice heard
- The opportunity to build a career with a market-leading UK business
Make the Safe Choice. Join Ainscough Crane Hire.
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Hire Controller in Leeds employer: Ainscough Crane Hire Limited
Ainscough Crane Hire Limited is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being in the vibrant location of Brentwood. With comprehensive benefits such as 24 days of annual leave, pension contributions, and life assurance, we are dedicated to fostering employee growth and inclusivity, making it a rewarding place for skilled professionals to thrive in their careers.
Contact Details:
Ainscough Crane Hire Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Leeds
✨Tip Number 1
Familiarise yourself with Ainscough Crane Hire's services and values. Understanding their commitment to safety and customer satisfaction will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Ainscough Crane Hire. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the hiring process.
✨Tip Number 3
Brush up on your negotiation and customer service skills. Since the role involves maximising sales opportunities and maintaining customer relationships, demonstrating your proficiency in these areas during interviews will set you apart from other candidates.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your problem-solving abilities and organisational skills. Being able to discuss how you've effectively managed resources or resolved conflicts will show that you're ready to take on the responsibilities of a Hire Controller.
We think you need these skills to ace Hire Controller in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the hire industry, particularly any roles that involved customer service or resource management. Use keywords from the job description to demonstrate your fit for the Hire Controller position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of Ainscough Crane Hire's values and how your skills align with their needs. Mention specific examples of how you've maximised revenue or improved customer satisfaction in previous roles.
Highlight Relevant Skills:Emphasise your proficiency in Microsoft Office and any experience with CRM tools like Salesforce. Also, showcase your strong communication, negotiation, and problem-solving skills, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Hire Controller.
How to prepare for a job interview at Ainscough Crane Hire Limited
✨Research the Company
Before your interview, take some time to learn about Ainscough Crane Hire. Understand their values, especially the 'Always Making the Safe Choice' ethos, and be prepared to discuss how your skills align with their mission.
✨Showcase Your Customer Service Skills
As a Hire Controller, exceptional customer service is key. Prepare examples from your past experiences where you successfully managed customer relationships or resolved conflicts to demonstrate your abilities.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of cranes and ancillaries Ainscough offers. Being able to discuss specific products and how they meet customer needs will show your enthusiasm and readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you've had to manage resources efficiently or maximise sales opportunities, and be ready to share those experiences.
