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- Tasks: Be the first point of contact for customer enquiries and ensure exceptional service.
- Company: Join Ainscough Crane Hire, the UK's leading crane company with a strong safety ethos.
- Benefits: Enjoy 24 days annual leave, bi-annual bonuses, and access to exclusive employee benefits.
- Why this job: Gain valuable experience in customer support while working in a dynamic and supportive environment.
- Qualifications: Strong sales and customer service experience is essential; CRM knowledge is a plus.
- Other info: This is a 12-month maternity cover role, perfect for gaining industry experience.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Co-Ordinator – 12 Months Maternity Contract
Full time, Monday to Friday
Ainscough Crane Hire are looking for aCustomer Support Co-Ordinatorto join the team in Standish, to cover a period of maternity leave.
Customer Support Co-ordinators support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional customer service. You will provide customers with an easy and informative experience, guaranteeing a quick follow through of any details they require, identifying opportunities to provide additional services whilst progressing enquiries through to conclusion, ensuring that site visits are scheduled, and that administration is complete.
Benefits for aCustomer Support Co-Ordinator
Bi-Annual retention bonus (based on qualifying dates)
24 days annual leave plus an additional days at 2 years’ service 5 years’ service, 10 years\’ and 20 years\’ service.
Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
Group life assurance 3 x basic salary
Pension 4% employer 5% employees
Online access to payslips, book and view holidays and personal info
Access to the Ainscough Advantage (People Value) benefits platform
Staff forums run 3 times a year – have your voice heard
Key Accountabilities/Responsibilities:
Pre-Order
- Be the first point of contact for inbound sales enquiries, ensuring that revenue is maximised through reactive and proactive sales, e.g., quote requests, orders, information requests and requests for site visits.
- Track and follow up on sales opportunities and quotations, upselling and cross-selling and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow up calls on the CRM system and ensure customer information is kept up to date.
- Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure that technical enquiries are resolved in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, generate quotations and issue to the customer within the defined KPI.
Post-Order
- Check purchase orders against quotations, converting quotations to hire agreements, obtain an electronic signature on hire agreement and process payment if required.
- Review completeness of all order documentation obtain outstanding information and ensure the CLM completes the full RAMS before handing over to the depot network.
Person Specification
- Strong sales and customer service experience within an operational environment (essential)
- Previous experience of using Telephony & CRM systems (desirable)
- Previous experience within a contact centre environment – (desirable)
- Construction sector experience – (desirable)
- Understanding of the full end to end sales cycle (essential)
Skills/Abilities
- Ability to identify and close sales opportunities using negotiating and influencing skills (essential)
- Willingness and ability to learn, understand and communicate technical detail and information around Crane Hire and Contract Lift (essential)
- Excellent communication skills (essential)
- I.T literate (email/CRM/telephony) (essential)
- Ability to organise, plan and manage time (essential)
Ainscough Crane Hire are the UKs leading crane company.
Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.
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Customer Support Co-ordinator - 12 Month Maternity Cover - (Wigan) employer: Ainscough Crane Hire Limited
Contact Detail:
Ainscough Crane Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator - 12 Month Maternity Cover - (Wigan)
✨Tip Number 1
Familiarise yourself with the construction sector and crane hire services. Understanding the technical details will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and effectively is crucial for a Customer Support Co-ordinator.
✨Tip Number 3
Get comfortable with CRM systems and telephony tools. If you have experience with these technologies, be ready to discuss how you've used them to enhance customer interactions.
✨Tip Number 4
Prepare examples of how you've successfully identified and closed sales opportunities in previous roles. This will demonstrate your ability to contribute to revenue maximisation in the position.
We think you need these skills to ace Customer Support Co-ordinator - 12 Month Maternity Cover - (Wigan)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous customer service and sales experience, especially if you have worked in a contact centre or operational environment. Use specific examples to demonstrate your ability to handle enquiries and close sales opportunities.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to convey your ability to communicate effectively in your application. Consider including examples of how you've successfully interacted with customers or resolved issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Ainscough Crane Hire Limited
✨Know the Company
Before your interview, take some time to research Ainscough Crane Hire. Understand their services, values, and what sets them apart in the crane hire industry. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Support Co-ordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and provide solutions.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is desirable for this role, brush up on your knowledge of how these systems work. Be ready to discuss any previous experience you have with CRM software and how you used it to track sales opportunities and manage customer information.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the company is the right fit for you.
