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- Tasks: Lead housing management services and engage with tenants in a vibrant community.
- Company: Join Cowley RMO, a diverse organisation improving lives in South London for over 25 years.
- Benefits: Enjoy a friendly work environment and the chance to make a real difference in people's lives.
- Why this job: Be a key player in community development and enhance your leadership skills in social housing.
- Qualifications: CIH qualification and senior leadership experience in social housing are essential.
- Other info: Apply by emailing cowley@wdad.co.uk; closing date is 4th July 2025.
The predicted salary is between 43200 - 72000 £ per year.
A Chartered Institute of Housing qualified professional to lead the strategic development and tactical delivery of our comprehensive housing management service to tenants and leaseholders.
About Us
Established over 25 years ago, Cowley Resident Management Organisation (RMO) runs a mixed tenure estate of 560 properties in South London. We are a thriving and culturally diverse community that encourages resident participation and helps staff and residents to work together to make Cowley a better place to live. It’s a friendly place to work – with a committed team who enjoy seeing the difference they can make to people living in a local community, including vulnerable and older residents.
About the role
You will be a pivotal point of contact between our tenants and internal teams, working alongside colleagues to manage our portfolio of properties and take full responsibility for all aspects of planning, resident engagement and the upholding tenancy terms and conditions. This includes responsibility for letting empty properties and the recovery of arrears. It will be important to build effective relationships with all teams in Cowley to ensure we provide a joined-up housing service. You will work with your team to manage anti-social behaviour cases and positively contribute to our community development and engagement agenda. You will be tasked with producing and delivering a service plan for the organisation with clear targets and performance indicators, as well as developing a strategy for managing anti-social behaviour.
About you
- Comprehensive knowledge of housing management and a recognised qualification issued by the CIH.
- Experience gained in a senior leadership role in a social housing setting.
- Knowledge of issues affecting the provision of a customer focused service to a diverse community and key issues concerning local government and social housing.
- Knowledge of tenancy conditions and arrears recovery procedures.
- Able to lead and chair meetings with multiple stakeholder audiences, including preparation of agendas, schedules and supporting documentation.
- Ability to manipulate data and numbers to create reports, updates, schedules and budget documents.
- Effective oral communication, with ability to convey information in a clear, concise manner, leading, coaching and developing the team around you.
Closing date: 4th July 2025
Short listing: 11th July 2025
Interviews: 17th & 18th July 2025
Housing Services Manager employer: aimwel-think-publishing-uk
Contact Detail:
aimwel-think-publishing-uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in housing management within South London. Understanding local issues will help you demonstrate your knowledge during conversations with the hiring team.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in social housing. Engaging with others can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved service delivery or resolved conflicts in a housing context.
✨Tip Number 4
Research Cowley RMO's community initiatives and values. Showing that you align with their mission and have ideas for enhancing resident engagement will set you apart as a candidate who truly cares about the community.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Housing Services Manager position. Familiarise yourself with the key aspects of housing management and the specific challenges faced by Cowley RMO.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management and leadership roles. Emphasise your qualifications from the Chartered Institute of Housing and any specific achievements that demonstrate your ability to manage a diverse community effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for community engagement and improving housing services. Mention how your values align with those of Cowley RMO and provide examples of how you've successfully led teams in similar environments.
Follow Application Instructions: When you're ready to apply, ensure you follow the application instructions precisely. Email your application to the specified address and include the job reference CRMOHSM in your correspondence. Double-check that all documents are attached and formatted correctly before sending.
How to prepare for a job interview at aimwel-think-publishing-uk
✨Know Your Housing Management
Make sure you brush up on your knowledge of housing management principles and practices. Be prepared to discuss your experience in a senior leadership role within social housing, as well as any specific challenges you've faced and how you overcame them.
✨Demonstrate Community Engagement Skills
Since the role involves working closely with tenants and promoting resident participation, think of examples where you've successfully engaged with a community. Highlight your ability to build relationships and foster collaboration among diverse groups.
✨Prepare for Data-Driven Discussions
As the role requires manipulating data for reports and budgets, be ready to discuss your experience with data analysis. Bring examples of how you've used data to inform decisions or improve services in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this position. Prepare to demonstrate your ability to convey information clearly and concisely. You might be asked to lead a mock meeting, so practice articulating your thoughts and leading discussions confidently.
