Damp & Mould Lead

£36,477 pa + benefits Pitsea, Essex – covering North East London, North West London, South London or North Counties) Are you a customer-focused professional with knowledge of damp and mould casework? Do you thrive in fast-paced environments and have a passion for delivering high-quality housing services that make a real difference? As Damp and Mould Lead , you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy. With a strong understanding of current housing legislation, including Awaab’s Law , you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints. You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention. To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required. Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way. If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you. To be successful in this role, you’ll: Have experience of working in housing, building services or a property related field. Have knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice. Be proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes. Identify vulnerabilities by showing empathy and understanding in resident interactions. Be experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions. Have strong communication skills and be able to build and maintain effective stakeholder relationships. Demonstrate comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices. Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Closing date: 17th July 2025 at midnight. PLEASE NOTE: You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.