At a Glance
- Tasks: Provide tech support and troubleshoot issues for colleagues across various applications.
- Company: Join a dynamic internal IT team in a growing company.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Other info: Exciting environment with plenty of room for career advancement.
- Why this job: Be the go-to tech hero and make a difference in your colleagues' daily work lives.
- Qualifications: Strong problem-solving skills and a passion for helping others with technology.
The predicted salary is between 25000 - 32000 £ per year.
We're seeking a customer-focused 1st Line Support Engineer to join a growing internal IT function. This role sits at the heart of day-to-day technology operations, supporting colleagues across the business and helping ensure users have reliable, secure access to the systems and tools they need to be productive. The successful candidate will combine strong troubleshooting skills with excellent communication, taking ownership of user requests, maintaining access controls, and contributing to the continuous improvement of internal technology services.
Key Responsibilities
- Act as a primary contact for colleagues requiring technical assistance across a range of business applications and devices.
- Resolve user issues relating to hardware, software, collaboration platforms, and cloud-based services.
- Administer user accounts, permissions, and access rights across core business systems.
- Coordinate joiner, mover, and leaver activities, ensuring users are appropriately provisioned and deprovisioned.
- Support device deployment, configuration, maintenance, and replacement programmes.
- Assist with software licensing, application rollouts, and system upgrades.
1st Line Support Engineer employer: Aimtech Recruitment
At Aimtech Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Business Intelligence Developer, you'll have the opportunity to work with cutting-edge technologies in a supportive environment that values continuous improvement and professional growth. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to meaningful projects that drive smarter business decisions.
