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- Tasks: Coordinate live training sessions and enhance client support processes.
- Company: AimHi Earth, a mission-driven company tackling climate change.
- Benefits: Competitive salary, flexible hours, and the chance to make a real impact.
- Why this job: Join a passionate team and help drive positive change for a sustainable future.
- Qualifications: Strong organisational skills and a proactive mindset.
- Other info: Remote work with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
AimHi Earth is a UK-based company. We welcome applications from candidates based outside the UK, provided they can work within ±2 hours of UK time and are able to work with us on a self-employed or contractor basis. This role is 24-40 hours per week with a salary of £30-35k pro rata, plus benefits.
AimHi Earth exists to ignite the desire to learn and act on what matters. We are focused on solving the climate and nature emergency by transforming understanding and activating action. We aim to empower hundreds of millions of nature-first thinkers and accelerate a shift toward sustainability and regeneration. We work to ensure people and organisations understand the full picture of the climate and nature emergency and are motivated to drive positive change for a healthier, cooler, greener future.
We are a small, remote, fast-moving team with the following characteristics and achievements:
- Small, remote, fast-moving, highly-motivated team
- Founded by three nature-first thinkers (majority women)
- Supported by Cambridge Zero, Nature4Climate, UNEP, Eden Project
- Advised by notable figures (e.g., Sir Jonathan Porritt, Dr Cécile Girardin, Sir Tim Smit, Erica Neve FRSA, Amali De Alwis MBE, Jon Drori CBE, Lord Jim Knight, Sabra Noordeen)
- Trained tens of thousands with high audience retention and engagement
- Frontier in rapid mindset change at scale with measurable outcomes
- Worked with major clients including Unilever, Sky, CapGemini, Universal, PepsiCo, BBC, NHS
We are looking for a highly organised, proactive Customer Success Coordinator to join our team. The role involves taking ownership, identifying improvements, and implementing them to enhance how we work. You will help ensure live training sessions run smoothly, support clients, and help streamline processes as we grow. This is a B2B role working closely with organisational clients and internal stakeholders to deliver live learning programmes. It is not a ticket-based or high-volume inbound role.
You will enjoy 1-to-1 work with clients, coordinating delivery, and taking responsibility for outcomes rather than responding to queues or scripts.
Role Summary
You will work with the Customer Success Lead, Product, and Go-to-Market teams to deliver AimHi Earth's live and online training programmes. The role combines hands-on operational delivery, client support, and continuous improvement of our processes. You should be comfortable working independently, taking responsibility, and improving systems rather than merely following them. Strong organizational skills and initiative are valued.
Key Responsibilities
- Operational Support for Live Sessions (50%)
- Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners)
- Following up after sessions (e.g., sending attendee digital badges and certificates)
- Client Success Support (30%)
- Supporting client communication, including onboarding materials, resources, queries, and arranging calls. Over time, you may join client calls directly and support delivery without close co-hosting, helping new clients get up to speed smoothly
- Process Improvement and Collaboration (20%)
- Spotting where operational processes could improve and suggesting practical changes
- Helping implement improvements, including working with the Product team to automate or simplify tasks
- Exploring simple automation or system changes to reduce manual work and scale delivery
Not a current role focus:
- A customer service or ticket-based support role
- A call-centre or queue-driven role
- A sales role
Customer Success Coordinator in London employer: Aimhi Earth
Contact Detail:
Aimhi Earth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research AimHi Earth’s mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t be shy to ask for insights about the company culture and the role. A friendly chat can give you valuable info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and operational support. Think of examples from your past experiences that showcase your organisational skills and proactive approach. We want to see how you take ownership!
✨Tip Number 4
Apply through our website for the best experience! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fast-moving team at AimHi Earth!
We think you need these skills to ace Customer Success Coordinator in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for climate action and sustainability shine through. We want to see how you connect with our mission at AimHi Earth and how you can contribute to making a positive impact.
Highlight Your Organisational Skills: As a Customer Success Coordinator, being organised is key! Make sure to showcase your ability to manage multiple tasks and coordinate effectively. Use examples from your past experiences to illustrate how you've successfully juggled responsibilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the role. We love seeing candidates who take the extra step to connect their background with what we do.
Apply Through Our Website: For the best experience, make sure to apply directly on our Workable platform. This way, you’ll have access to all the embedded links and resources that can help you understand more about us and the role you're applying for!
How to prepare for a job interview at Aimhi Earth
✨Know Your Stuff
Before the interview, dive deep into AimHi Earth's mission and values. Understand their focus on climate and nature emergencies, and think about how your skills as a Customer Success Coordinator can contribute to their goals. This will show your genuine interest and alignment with their vision.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed logistics or improved processes. Be ready to discuss specific tools or methods you used to keep everything running smoothly.
✨Be Proactive in Problem-Solving
AimHi Earth is looking for someone who takes initiative. Think of instances where you identified a problem and took steps to resolve it. During the interview, share these stories to demonstrate your proactive mindset and ability to enhance operational processes.
✨Engage with Their Community
Familiarise yourself with AimHi Earth's community and any notable figures associated with them. Mentioning these connections during your interview can help you stand out. It shows that you're not just interested in the job but also in being part of their mission and community.
