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For Companies At a Glance
- Tasks: Coordinate live training sessions and enhance client support processes.
- Company: AimHi Earth, a mission-driven company tackling climate change.
- Benefits: Flexible remote work, generous leave, health insurance, and growth budget.
- Why this job: Join a passionate team making a real impact on sustainability.
- Qualifications: 3+ years in client support, strong organisational skills, and a passion for the environment.
- Other info: Remote-first culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
AimHi Earth is a UK-based company. We welcome applications from candidates based outside the UK, provided they can work within ±2 hours of UK time and are able to work with us on a self-employed or contractor basis. This role is 24-40 hours per week with a salary of £30-35k pro rata, plus benefits.
The Opportunity
AimHi Earth exists to ignite the desire to learn and act on what matters. We are focused on solving the climate and nature emergency by transforming understanding and activating action. We aim to empower hundreds of millions of nature-first thinkers and accelerate a shift toward sustainability and regeneration. We work to ensure people and organisations understand the full picture of the climate and nature emergency and are motivated to drive positive change for a healthier, cooler, greener future.
We are a small, remote, fast-moving team with the following characteristics and achievements:
- Small, remote, fast-moving, highly-motivated team
- Founded by three nature-first thinkers (majority women)
- Supported by Cambridge Zero, Nature4Climate, UNEP, Eden Project
- Advised by notable figures (e.g., Sir Jonathan Porritt, Dr Cécile Girardin, Sir Tim Smit, Erica Neve FRSA, Amali De Alwis MBE, Jon Drori CBE, Lord Jim Knight, Sabra Noordeen)
- Trained tens of thousands with high audience retention and engagement
- Frontier in rapid mindset change at scale with measurable outcomes
- Worked with major clients including Unilever, Sky, CapGemini, Universal, PepsiCo, BBC, NHS
Role
We are looking for a highly organised, proactive Customer Success Coordinator to join our team. The role involves taking ownership, identifying improvements, and implementing them to enhance how we work. You will help ensure live training sessions run smoothly, support clients, and help streamline processes as we grow. This is a B2B role working closely with organisational clients and internal stakeholders to deliver live learning programmes. It is not a ticket-based or high-volume inbound role.
You will enjoy 1-to-1 work with clients, coordinating delivery, and taking responsibility for outcomes rather than responding to queues or scripts.
Role Summary
You will work with the Customer Success Lead, Product, and Go-to-Market teams to deliver AimHi Earth's live and online training programmes. The role combines hands-on operational delivery, client support, and continuous improvement of our processes. You should be comfortable working independently, taking responsibility, and improving systems rather than merely following them. Strong organizational skills and initiative are valued.
Key Responsibilities
- Operational Support for Live Sessions (50%)
- Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners)
- Following up after sessions (e.g., sending attendee digital badges and certificates)
- Client Success Support (30%)
- Supporting client communication, including onboarding materials, resources, queries, and arranging calls. Over time, you may join client calls directly and support delivery without close co-hosting, helping new clients get up to speed smoothly
- Process Improvement and Collaboration (20%)
- Spotting where operational processes could improve and suggesting practical changes
- Helping implement improvements, including working with the Product team to automate or simplify tasks
- Exploring simple automation or system changes to reduce manual work and scale delivery
Requirements
Essential Experience
- At least 3 years of experience in client support or a related role
- Excellent organizational skills and meticulous attention to detail
- Ability to work independently, prioritise, and meet deadlines
- Strong communication skills in fluent spoken English and polished written grammar
- Confidence in learning and adapting to new tools and systems
- Experience improving processes or ways of working
- Passion for AimHi Earth's mission to combat the climate and nature crisis
- Experience in a start-up or fast-moving environment
Nice to Haves
- Familiarity with collaborative platforms (Slack, Google Drive, Notion, Asana)
- Experience managing databases or using database tools (e.g., Airtable)
- Experience working in a remote team environment
Benefits
How We Work
We operate a remote-first culture with flexible hours and collaboration to drive impact. Expectations include:
- A dynamic, purpose-driven team of 10+ remote workers across time zones
- Asynchronous and flexible work with deadlines met and key meetings attended
- Collaborative tools (Slack, Loom, Zoom, Asana) for updates and task management
- Regular check-ins and project meetings with open communication
- Annual in-person team gatherings (expenses covered)
- Commitment to growth and sustainability in partnership with Open Org
Benefits
- Flexible remote work, generous leave (25 days pro-rata, local holidays, Christmas days)
- Bupa health insurance, mental health support, and access to co-working facilities in London
- Annual wellbeing and growth budget (pro-rata) and opportunities to attend events
- Contributions to NEST pension fund
- Global connection opportunities through memberships and partnerships
How To Apply
Please apply via Workable using the provided link. Applications are open until Friday 20 February 2026. You will be asked for:
- CV/Resume
- A short, genuine cover letter explaining what excites you about working with us (please avoid generative AI tools)
We look forward to your application!
About AimHi Earth
Visit www.aimhi.earth for more information, or contact rachel@aimhi.earth with any questions.
Diversity
We embrace diversity and are committed to welcoming people of all backgrounds. We encourage applications from underrepresented groups. We value diverse perspectives to tackle the climate and nature crisis.
Good luck! We appreciate your time and interest in creating meaningful change.
Customer Success Coordinator employer: Aimhi Earth
Contact Detail:
Aimhi Earth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator
✨Tip Number 1
Get to know the company inside out! Research AimHi Earth’s mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and engage in conversations about climate action. This can give you insider insights and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and process improvement. Think of examples from your past experiences that demonstrate your organisational skills and initiative—AimHi Earth loves proactive problem solvers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our remote, fast-moving team dedicated to tackling the climate crisis.
We think you need these skills to ace Customer Success Coordinator
Some tips for your application 🫡
Be Genuine in Your Cover Letter: When writing your cover letter, let your passion for our mission shine through. We want to see what excites you about working with us and how you can contribute to our goals. Avoid using generative AI tools; we value your authentic voice!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Customer Success Coordinator role. Focus on your organisational skills and any process improvement initiatives you've led. We love seeing how your background fits into our fast-moving team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use polished grammar in your application and ensure your writing reflects clarity and professionalism. We appreciate attention to detail!
Apply Through Our Website: For the best experience, make sure to apply directly on our Workable platform. This way, you’ll have access to all the embedded links and resources. Plus, it helps us keep everything organised as we review applications!
How to prepare for a job interview at Aimhi Earth
✨Know the Mission
Before your interview, dive deep into AimHi Earth's mission and values. Understand how they aim to combat the climate and nature crisis. This will not only help you answer questions more effectively but also show your genuine interest in their work.
✨Showcase Your Organisational Skills
As a Customer Success Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed logistics or improved processes. Be ready to discuss how you can bring that expertise to the team.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. How would you handle onboarding a new client or resolving a query? Practising these situations can help you demonstrate your proactive approach and problem-solving skills during the interview.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in client support. This shows you're not just interested in the role, but also in how you can contribute to their goals.
