At a Glance
- Tasks: Manage post-loan activities and ensure excellent customer support throughout the loan term.
- Company: Dynamic lending operations team focused on customer experience and continuous improvement.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Collaborative culture with opportunities for process improvement and career growth.
- Why this job: Join us to make a real difference in customers' financial journeys and enhance your career.
- Qualifications: 2-3 years in finance, strong communication skills, and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Account Manager to support our post-loan completion activities within our lending operations. This role is crucial in ensuring the smooth operational management of loans following completion, including supporting customers with redemptions, progress checks, loan extensions, and other post-completion tasks. A strong focus on customer experience is essential, as the Post Completions Account Manager will ensure borrowers receive consistent support and communication throughout the loan term. As an Account Manager you will also play a pivotal role in supporting the business to achieve its strategic goals while fostering a culture of excellence and continuous improvement within the team.
Experience and Skills
- A minimum of 2–3 years’ experience within the bridging finance, specialist lending, or wider property finance sector is highly desirable.
- Experience in managing a loan portfolio or key accounts, ensuring everything runs smoothly.
- Comfortable managing post-loan activities such as redemptions, loan extensions, arrears, and progress checks.
- Manage the redemption process, providing clear communication to all parties and ensuring timely settlement of the loan.
- Able to liaise with the Finance team, Head of Underwriting and MD to ensure all requirements are met.
- Strong knowledge of the loan lifecycle, documentation, compliance, and procedures.
- Familiarity with loan documentation, security instruments, and enforcement processes.
- Passionate about delivering a great customer experience, keeping borrowers informed and supported throughout the life of their loan.
- Excellent communication and negotiation skills, handling customer conversations professionally and confidently.
- Good presentation skills and the ability to present and report to senior management clearly and effectively.
- Highly organised and attentive to detail, able to juggle multiple priorities effectively.
- A conscientious team player who takes pride in delivering high-quality work.
- Comfortable collaborating across teams including Legal, Finance, and other departments to resolve issues.
- Able to create and update internal policies and procedures, helping the team work efficiently and consistently.
- Experience improving processes and systems to make things run more smoothly.
- Confident in recording client interactions in CRM systems, keeping clear and up-to-date records.
- Good knowledge of loan management systems, CRM software, and Microsoft Office.
- Strong problem-solving and analytical skills, able to spot issues early and find solutions.
Post completions in Liverpool employer: Aimeewillow
As a leading player in the bridging finance sector, we pride ourselves on being an excellent employer that values our employees' growth and well-being. Our collaborative work culture fosters continuous improvement and innovation, while our commitment to exceptional customer service ensures that you will play a vital role in making a difference for our clients. Located in a vibrant area, we offer competitive benefits and opportunities for professional development, making this an ideal place for those seeking a rewarding career in post-completion management.
StudySmarter Expert Advice🤫
We think this is how you could land Post completions in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and lending sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to post-loan activities. Think about how you can showcase your experience with redemptions and loan extensions. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always looking for passionate individuals to join our team, and applying directly through our site gives you a better chance to stand out.
We think you need these skills to ace Post completions in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in post-loan activities and customer support, as these are key for us. Use specific examples that showcase your skills in managing loan portfolios and ensuring smooth operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering excellent customer experiences and how you’ve contributed to team success in previous roles. Keep it engaging and relevant to the job description, showing us why you’re the perfect fit.
Showcase Your Communication Skills:Since communication is crucial in this role, make sure your application reflects your strong communication skills. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can convey information effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Aimeewillow
✨Know Your Loan Lifecycle
Make sure you brush up on your knowledge of the loan lifecycle and post-completion activities. Be ready to discuss how you've managed redemptions, loan extensions, and progress checks in your previous roles. This will show that you understand the intricacies of the position and can hit the ground running.
✨Customer Experience is Key
Prepare examples that highlight your commitment to delivering an exceptional customer experience. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate your passion for supporting borrowers throughout their loan journey.
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple priorities. Be ready to share specific strategies you use to stay organised and manage your workload effectively. Mention any tools or systems you’ve used, like CRM software, to keep track of client interactions and ensure timely communication.
✨Collaboration is Crucial
Highlight your experience working with cross-functional teams, such as Legal and Finance. Prepare to discuss how you’ve successfully collaborated with others to resolve issues or improve processes. This will show that you’re a team player who values communication and teamwork in achieving strategic goals.
