Aimeewillow in Scotland is seeking a Customer Support and Collections Team Leader to guide a dedicated CSC team in implementing empathetic, compliant contact strategies for customers in financial difficulty. You will mentor CSC Associates, ensure accurate records, and help the team meet service and quality targets.
The role focuses on coaching, performance monitoring, and continuous improvement while maintaining strong collaboration with wider collections leadership to enhance the overall
#J-18808-LjbffrCollections & Support Team Lead: Empathetic Coach employer: Aimeewillow
As a Customer Onboarding Associate in our Sale office, you will be part of a dynamic team that values accuracy, initiative, and strong stakeholder management. We offer a hybrid working model post-probation, fostering a supportive work culture that prioritises employee growth and collaboration across departments. With a focus on compliance and customer satisfaction, you'll have the opportunity to develop your skills in the Financial Services Industry while enjoying a rewarding career in a vibrant Manchester location.
