At a Glance
- Tasks: Support Client Executives in managing client portfolios and ensuring exceptional service.
- Company: Dynamic company focused on client relationships and risk management.
- Benefits: Competitive salary, personal development opportunities, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Join a team where your contributions directly impact client satisfaction and business success.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Working within the Operations Department providing support to Client Executives and Client Managers for proactive management of the portfolio of clients. To deliver exceptional client service and effectively manage risk to prevent loss of income and reputation to our business. To ensure you take responsibility of your own training/personal development plan.
Responsibilities
- Client Manager Support
- Allocate customer payments to debtor contracts in line with payment certificates/remittances.
- As required assist with reviewing customer applications, payment certificates/remittance and back up paperwork in line with the Operation Process.
- Support first class client relationships, by working on a “right first time” basis.
- Ensure any client contact (written or verbal) is communicated in a professional manner and in line with business expectation.
- To support the team in ensuring that no client terminates on the grounds of poor service.
- Risk Management
- Request, file and log receipt of monthly client information as per their operating conditions.
- Maintain the client information log and ensure clients are placed on payment stop where required.
- Highlight any client deterioration or risk breaches to Client Manager at the earliest opportunity.
- Support ongoing verification and credit control in line with Operational Process.
- To maintain an effective office diary & filing system.
- Sales Ledger Management
- To ensure that cash queries that require client input, are resolved promptly.
- Work alongside Client Executives to resolve any sales ledger queries and ensure any disputes are resolved.
- To work closely with the Client to resolve sales ledger/contract queries and ensure that clients resolve disputes quickly.
- Data Processing
- Support client executives with the processing of application/invoice schedule, ensuring that these are processed within the required timelines.
- To ensure that applications/invoices comply with requirements prior to funding, including compliance with proof of debt and verification procedures where necessary.
- Credit Debtors
- Assist with creating new debtor accounts.
- Assist with completing debtor KYC for all customers.
- Credit Insurance
- To maintain our Credit Insurance policy and ensure all requirements are met in a timely manner.
- If our client has their own credit insurance policy, ensure that they are complying with terms and conditions of the policy and operating conditions in the Invoice Finance Agreement.
- Recoveries
- To assist the Client Managers and ensure that all actions and assistance required for the collect out and recovery of a terminated client’s current account including fees are actioned.
- Litigation
- To assist with litigation actions against debtors.
Account Executive - Banbury employer: Aimeewillow
As an Account Executive in Banbury, you will thrive in a supportive and dynamic Operations Department that prioritises exceptional client service and professional development. Our inclusive work culture fosters collaboration and growth, offering you the opportunity to enhance your skills while contributing to meaningful client relationships and effective risk management. With a commitment to employee well-being and a focus on personal training plans, we ensure that you are equipped to succeed in a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Executive role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and risk assessment. We suggest doing mock interviews with friends or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your skills in client service and sales ledger management during interviews. We want to see how you can support first-class client relationships and resolve queries efficiently, so have some examples ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Executive - Banbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience in client management and risk assessment, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since you'll be dealing with clients regularly, it's crucial to demonstrate your ability to communicate professionally. Use clear and concise language in your application, and don’t forget to mention any relevant experience in managing client relationships.
Highlight Your Problem-Solving Abilities:The role involves resolving queries and disputes, so make sure to include examples of how you've successfully tackled challenges in previous positions. We love seeing candidates who can think on their feet and find solutions quickly!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at Aimeewillow
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Account Executive. Familiarise yourself with client management, risk management, and sales ledger processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved disputes. Highlight how you maintained professionalism and ensured a 'right first time' approach. This will demonstrate your ability to deliver exceptional client service.
✨Be Ready for Risk Management Scenarios
Expect questions about how you would handle potential risks or client deterioration. Think of specific situations where you identified risks early and took action. This shows that you can proactively manage risks and protect the company's reputation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s operations or their approach to client management. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
