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- Tasks: Support clients with queries and ensure smooth operations in funding solutions.
- Company: Dynamic company focused on innovative financial services.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Join a vibrant team with a focus on collaboration and success.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role: To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.
Key Responsibilities:
- To be 1st point of contact for clients on any operational query ensuring feedback from clients remains positive at all times.
- To liaise across offices and operational teams on a regular basis.
- To identify, check and clear all soundings within a timely manner.
- Process client payments.
- Any system training for the clients is to be carried out within 24 hours of pay out.
- Complete security reviews within one month of the due date.
- Review the Ideal dashboard weekly and correspond with the clients in regard to any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.
- Ideal contra matching to be reviewed quarterly to ensure the system is matching the correct debtors/creditors.
- Diarise all ongoing conditions set by the CM.
Client Executive in Manchester employer: Aimee Willow Connex
Contact Detail:
Aimee Willow Connex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Executive role.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their funding solutions. We want you to show off your knowledge and enthusiasm for providing outstanding customer service to clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Executive role. Highlight relevant experience and skills that align with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills, as they’re key for this position.
Showcase Your Communication Skills: As a Client Executive, communication is crucial. In your application, demonstrate your ability to communicate effectively. Whether it's through clear language in your CV or a well-structured cover letter, we want to see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Aimee Willow Connex
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Executive. Familiarise yourself with the key tasks like processing client payments and conducting system training. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Client Scenarios
Think about potential operational queries clients might have and how you would handle them. Prepare examples from your past experiences where you provided outstanding customer service or resolved issues effectively. This will demonstrate your problem-solving skills and ability to maintain positive client feedback.
✨Show Your Team Spirit
Since liaising across offices and teams is crucial, be ready to discuss how you work collaboratively. Share examples of how you've successfully communicated with different departments in previous roles. This will highlight your teamwork skills and adaptability, which are essential for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, how success is measured for a Client Executive, or what challenges the team currently faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.