At a Glance
- Tasks: Drive operational excellence and continuous improvement across teams.
- Company: Join a dynamic central operations hub focused on innovation.
- Benefits: Competitive salary, flexible working options, and growth opportunities.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Make a real impact by enhancing service delivery and operational performance.
- Qualifications: Analytical mindset and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
As a Continuous Process and Service Improvement Analyst within the central operations hub you will support the delivery and embedding of Operational Excellence across operational teams. Working closely with Hub Managers, Team Leaders, and the wider Service Excellence and Process functions, the role will drive structured problem solving, operational performance improvement, standard ways of working, and continuous improvement activity across the hub. The role will support operational teams through coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improve operational flow and service delivery, and support the successful implementation of operational change, centralisation, and improvement initiatives.
Key Responsibilities
- Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement.
- Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions.
- Identify opportunities for simplification, standardisation, automation, and improved service delivery across operational activities.
- Support Hub Managers and Team Leaders in using operational excellence tools and methodologies.
Continuous Process & Service Improvement Analyst in Glasgow employer: Aimee Willow Connex
Join a forward-thinking company in the South East, where as a Commercial Brokering Director, you'll be part of a vibrant team dedicated to delivering exceptional financial solutions. With a strong emphasis on professional development and a collaborative work culture, we offer competitive salaries, performance bonuses, and the opportunity to make a tangible impact on client success. Our Peterborough office fosters an environment that values innovation and meaningful relationships, ensuring you thrive both personally and professionally.
