Collector

The Collector is responsible for providing solid and consistent support to the Glasgow Office, Directors and Operations team, ensuring all procedures are adhered to for the collection of late payments.

The Collector will report to the Collections Manager and work closely with the Collections Team to ensure that all documentation and procedures regarding collections and repossessions are in line with company policies and procedures, and within agreed deadlines. The successful candidate will enjoy working in a fast-paced environment, thrive under pressure, and have excellent organisation skills.

The Collector will be a problem solver, self-motivated, and use their own initiative. They will need to be very attentive to detail and disciplined in their approach to administration. Numeric skills are essential, with the ability to analyse numerical data. The role will also involve corresponding with solicitors and auditors, ensuring any related paperwork is completed accurately and in a timely manner, as well as prompt and professional answering of the telephones. This position is based full time in the East Kilbride office.

Responsibilities:

• Assist with arrears cases as required, calling customers by phone and following up with written communication.
• Assist with customer calls, which may include a phone divert when the Asset Manager is unavailable.
• Ensure prompt and professional answering of telephones and deal with customer queries.
• Provide all information required by auditors, ensuring all feedback is actioned in a timely manner.
• Ensure any legal paperwork is followed up with solicitors.
• Assist with ad-hoc administrative duties as required by the Collections Manager and Management Team.
• Proactively encourage change and contribute ideas to the team, ensuring processes develop in line with the changing environment.
• Communicate with team members and work closely to support each other.
• Understand the team/business targets and personal contribution to achieving these.
• Ability to analyse and problem solve using numerical data.
• Calculate termination figures for internal and external use.
• Effectively plan and manage time to ensure completion of all tasks within deadlines.
• Have a full understanding of all the finance products offered.
• Independently compose correspondence related to assigned responsibilities.
• Confidently liaise with colleagues at all levels.
• Ensure that the company Health and Safety procedures are adhered to at all times.
• Be fully conversant with the systems required to operate as part of the role and use systems in line with company operating policies.
• Attend training courses as requested for both regulatory and personal development purposes.

Key Requirements:

• A bright, confident, hard-working individual.
• Must have a driving licence.
• Customer service focused.
• Team player.
• Numerate with analytical ability.
• Excellent attention to detail.
• Strong interpersonal skills.
• Strong ability to plan and organise.
• Practical problem-solving ability.
• Ability to work under pressure whilst maintaining a positive mental attitude.
• A good communicator at all levels.
• Demonstrates an understanding of the business.
• Computer literate.
• Bright and self-motivated.
• Professional.

The ideal candidate will have collections experience or handling complaints in B2B backgrounds. However, we would also consider a top Administrator with proven telephone/communication skills with third parties.