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- Tasks: Support clients with operational queries and ensure outstanding service.
- Company: Dynamic company focused on innovative funding solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Join a collaborative team with great career advancement potential.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role: To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.
Key Responsibilities:
- Be 1st point of contact for clients on any operational query ensuring feedback from clients remains positive at all times.
- Liaise across offices and operational teams on a regular basis.
- Identify, check and clear all soundings within a timely manner.
- Process client payments.
- Carry out any system training for the clients within 24 hours of pay out.
- Complete security reviews within one month of the due date.
- Review the Ideal dashboard weekly and correspond with the clients regarding any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.
- Review Ideal contra matching quarterly to ensure the system is matching the correct debtors/creditors.
- Diarise all ongoing conditions set by the CM.
Client Executive employer: Aimee Willow Connex
Contact Detail:
Aimee Willow Connex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your skills can help deliver outstanding customer service. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Executive role. Highlight your experience in customer service and any relevant operational skills that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've provided outstanding customer service or resolved operational queries in the past.
Showcase Your Communication Skills: As a Client Executive, communication is key! Use clear and concise language in your application. We want to see that you can articulate your thoughts effectively, just like you would with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aimee Willow Connex
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Executive. Familiarise yourself with the key tasks mentioned in the job description, like being the first point of contact for clients and processing payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare examples from your past experiences where you've successfully handled operational queries or provided outstanding customer service. This will showcase your problem-solving skills and ability to maintain positive client feedback.
✨Brush Up on Communication Skills
As a Client Executive, you'll need to liaise across various teams and offices. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication style and ensure you can convey information effectively.
✨Show Enthusiasm for Team Collaboration
Highlight your ability to work collaboratively with others. Discuss how you’ve previously worked with teams to achieve common goals, especially in situations involving client training or security reviews. This will demonstrate that you’re not just a lone wolf but someone who thrives in a team environment.