Senior Verification & Ledger Administrator in Brighton

Reports to Head of Risk & Assurance. Oversees 4x Verification & Ledger Administrators. Location: Brighton / Manchester.

Purpose of the role: This role sits within the Risk & Assurance Team, supporting the Invoice Finance business. The Senior Verification & Ledger Administrator is responsible for setting and driving KPIs within the team and performance management, while also taking on their own portfolio of verifications. The purpose of the team is to effectively verify valid debts notified to the lender through contacting the client's debtor base. Verifications are required to effectively identify warning signs of fraud, potentially non-factorable debts, and potentially bookkeeping/business processes that may present a dilutive element to security. Any instances must be promptly reported to appropriate stakeholders. Verifications are carried out in support of all new business transactions and for existing clients where required. Verifications are required to be carried out in a professional manner.

Key Responsibilities:

• Ensure new business and existing client debt verification activities are completed in accordance with policy, with escalation of issues as appropriate.
• Verifications to be completed in a timely manner with appropriate contact notes maintained. Potential issues to be flagged for business awareness and for next steps to be decided.
• Provide high quality verifications and maintain good relationships with stakeholders - primarily Securities/Sales teams, Underwriters, and Client Managers.
• Maintain awareness of the debt verification policy.
• Suggest updates and improvements to the debt verification processes as appropriate.
• Contribute to effective management of team workload with escalation of issues to Senior Verification & Ledger Administrator.
• Assist Credit Risk team with Credit Risk data capture and data processing, maintaining accurate business records.

People:

• Lead a high performing, engaged team, and sponsor people initiatives within the team.
• Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours.
• Manage the recruitment, development, reward, and talent & succession planning of the team.
• Role model the value of diversity in building high performing teams.
• Establish an effective communication and feedback framework to ensure messages are effectively disseminated throughout the function.
• Support sustainable growth through sponsoring career development and robust talent & succession planning.
• Distribute workload equitably across the team, setting and monitoring clear KPIs for completion.

Risk & Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills & Experience:

• Essential — Excellent telephone manner.
• Essential — Good communication skills both written and verbal.
• Essential — Ability to work under pressure dealing with high volumes of emails and phone calls.
• Essential — Good IT skills - especially proficient in Microsoft Outlook and Excel.
• Essential — Process driven with a desire to improve/understand processes and client bookkeeping practice.
• Essential — Invoice Finance industry experience/qualification.
• Desirable — An understanding of business bookkeeping and debtors/creditors ledgers.
• Desirable — Line Management Experience.

Competencies:

• Building teams — Maintains high levels of employee engagement through valuing people and making development a priority. Manages team and individual performance proactively. Celebrates success and creates a team culture where the contribution and expertise of others is recognised and valued. Uses coaching and well-timed feedback to continuously develop capability within the team. Creates an environment for people to grow and develop.
• Customer focus — Champions a culture of tailored and agile customer service focused on building relationships and anticipating customer needs. Develops and nurtures expertise and market-leading insight, recognising our expert and tailored approach to our customers as a key source of competitive advantage. Uses every opportunity to enhance the customer experience.
• Managing and engaging with change and innovation — Drives high performance and a culture of continuous improvement by setting stretching but meaningful targets and personally demonstrating standards of excellence. Shows courage and resilience by making tough decisions and managing performance issues where necessary in order to achieve success. Bounces back from setbacks. Learns from mistakes.
• Identifying and mitigating risk — Actively identifies, raises and mitigates potential compliance, control and reputational issues. Promotes awareness for potential legal, regulatory and reputational risks. Builds a culture of integrity and rigorous regulatory management. Implements robust processes for identifying and mitigating risk.
• Collaborating and sharing resources to get things done — Builds relationships with colleagues based on trust and proposed solutions that truly fit colleagues' needs. Collaborates closely and communicates clearly with colleagues and external partners. Moves easily from discussion to agreement. Actively shares knowledge and contacts. Is sought by colleagues for their knowledge.
• Informed decision making.