Collector

The Collector is responsible for providing solid and consistent support to the Glasgow Office, Directors and Operations team. Ensuring all Procedures are adhered to for collection of late payments.

Job Profile: The Collector will report to the Collections Manager. He/she will work closely with the Collections Team to ensure that all documentation and procedures regarding collections and repossessions are in line with company policies and procedures, and within agreed deadlines. The successful candidate will enjoy working in a fast-paced environment, will thrive under pressure and will have excellent organisation skills. The Collector will be a problem solver, who is self-motivated and uses their own initiative. He/she will need to be very attentive to detail and disciplined in their approach to administration. Numeric skills are essential, with the ability to analyse numerical data. The role will also involve corresponding with our solicitors and auditors and ensuring any related paperwork is completed accurately and in a timely manner, as well as prompt and professional answering of the telephones. Based full time in the East Kilbride office.

Responsibilities:

• Assist with arrears cases as and when required, calling customers by phone and following up with written communication.
• Assist with customer calls, which may include a phone divert when Asset manager unavailable.
• Ensure prompt and professional answering of telephones and deal with customer queries.
• Providing all information required by our auditors, and ensuring all feedback is actioned in a timely manner.
• Ensuring any legal paperwork is followed up with Solicitors.
• Assist with ad-hoc administrative duties as and when required by the Collections Manager and Management Team.
• Proactively encourage change and contribute ideas to the team, ensuring processes develop in line with the changing environment.
• Communicate with team members and work closely to support each other.
• Understand the team/business targets and personal contribution to achieving these.
• Ability to analyse and problem solve using numerical data.
• Calculate termination figures for internal and external use.
• Throughout your role you will effectively plan and manage your time to ensure completion of all tasks within deadlines.
• Have a full understanding of all the finance products offered.
• Ability to independently compose correspondence related to assigned responsibilities.
• Confidently liaise with colleagues at all levels.
• Ensure that the company Health and Safety procedures are adhered to at all times.
• To be fully conversant with the systems required to operate as part of the role and to use systems in line with company operating policies.
• You are required to attend training courses as and when requested, for both regulatory and personal development purposes.

Key Requirements:

• A bright, confident, hard working individual.
• Must have driving licence.
• Customer Service focused.
• Team Player.
• Numerate with analytical ability.
• Excellent attention to detail.
• Strong interpersonal skills.
• Strong ability to plan and organise.
• Practical problem solving ability.
• Ability to work under pressure whilst maintaining a positive mental attitude.
• A good communicator at all levels.
• Demonstrates an understanding of the business.
• Computer literate.
• Bright.
• Self motivated.
• Professional.

Ideal candidate will have collections experience or handling complaints in B2B backgrounds. However would also consider a top Administrator with proven telephone/ communications skills with 3rd parties.