At a Glance
- Tasks: Manage insolvency workflows and support debt recovery activities while ensuring data accuracy.
- Company: Join a dynamic team focused on collections and insolvency support with remote working options.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for professional growth.
- Other info: Be part of a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real difference in financial recovery while developing valuable skills in a supportive environment.
- Qualifications: Strong organisational skills and a keen eye for detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Collections case manager and insolvency support agent provides comprehensive administrative and operational support to the Collections and Insolvency function. The role is responsible for managing insolvency-related workflows, supporting debt recovery activity, maintaining accurate and up-to-date account records, and ensuring active coordination between internal teams, external insolvency practitioners, and debt collection agencies (DCAs). This role plays a key part in maintaining data accuracy, ensuring compliance with insolvency processes.
KEY RESPONSIBILITIES
- Insolvency & Case Management
- Monitor and process daily insolvency updates
- Chase Insolvency Practitioners (IPs) for updates including the timing of any IVA dividends
- Bankruptcy progress updates
- Liquidation, Administration, and CVA status updates
- Assess IVA and CVA proposals and prepare recommendations for approval/rejection
- Submit Proof of Debt (POD) and proxy forms following approval
- Maintain all insolvency-related tasks under designated ownership within case management systems
- Ensure all DCA closure reports are uploaded to Box and appropriate next steps are completed
- Asset Tracing & Account Verification
- Conduct asset tracing activities including Credit file reviews
- Land Registry checks
- Support identification of recoverable assets and risk exposure
- Case Management
- Investigate and manage Direct Debit (DD) failures and cancelled mandates
- Set up new Direct Debits, ensuring correct task assignment within the administration workflow
- Support resolution of payment setup issues and mandate reinstatements
- Handle a portfolio of overdue accounts to recover failed direct debit payments
- Agree reduced payment plans and utilise soft skills when handling vulnerable customers over the phone/email
- Handle complaints and escalate unresolved complaints to the dedicated complaints handler
- Account & Documentation Management
- Process requests for: Statements of account and Loan agreements
- Manage incoming post related to collections and insolvency cases
- Ensure legal invoices are correctly allocated to accounts and that legal fee records are accurate and up to date
- Data management & Case Updates
- Allocate unassigned emails to the correct opportunities or cases
- Ensure Debt Collection Agency (DCA) cases are updated and all queries are responded to in a timely manner
- Maintain accuracy of account records across systems
- Reporting
- Provide weekly reporting to Head of Collections
- Collate and maintain quarterly lists of cases eligible for debt sale
- Provide daily updates to the collections performance/statistics channel to track performance and progress
Collections Case Manager & Insolvency Support employer: Aimee Willow Connex Ltd
As a leading mortgage brokerage, we pride ourselves on fostering a supportive and collaborative work culture where our Protection Advisors can thrive. With competitive salaries and opportunities for professional development, we empower our employees to grow their expertise while delivering exceptional service to clients. Join us in a dynamic environment that values your contributions and prioritises your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Case Manager & Insolvency Support
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aimee Willow Connex Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Case Manager & Insolvency Support
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aimee Willow Connex Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aimee Willow Connex Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aimee Willow Connex Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aimee Willow Connex Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aimee Willow Connex Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aimee Willow Connex Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
