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- Tasks: As a Collections Agent, you'll manage payments, chase arrears, and support customers in financial difficulty.
- Company: Join a fast-growing UK lender focused on providing quick financing solutions for small businesses.
- Benefits: Enjoy remote work flexibility, a fun culture, and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values hard work, kindness, and customer satisfaction.
- Qualifications: Must have 2+ years in financial services with strong communication and organisational skills.
- Other info: Work from our London office or remotely; we prioritise a refreshing, no-nonsense work environment.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
This business is a fast-growing direct lender in the UK, incorporated in August 2020. We cut the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the financing their business needs fast. The business has quickly established itself as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team, we can identify the needs of each business and determine the financing that best suits their needs to thrive and grow. We work hard every day to provide small businesses with fast access to capital. Our dedication to excellence, coupled with our advanced technology, allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days. Our company culture is refreshing! Work hard, have fun, no corporate BS, fast-moving, high growth. We are here to provide fulfilling careers, care and be kind to each other, and make our customers super-happy!
The Collections agent will:
- Monitor and record cancelled direct debit mandates and failed payments.
- Chase customers who are in arrears by making daily telephone calls, sending SMS messages and sending.
- Respond to customer queries and requests for information.
- Discuss payment holidays and payment plans with customers who are experiencing financial difficulty, requesting appropriate information and documentation to support their situation.
- Liaise with third-party agencies, insolvency practitioners, Collection agencies and Solicitors.
- Input information such as actions taken, payments received, and account changes on our CRM system.
Experience and Skills:
- Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services).
- Strong communicator with clear speech and writing skills. Excellent attention to detail.
- Ability to communicate urgency while working with detailed process requirements.
- Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears.
- Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors, etc.
Personal Qualities:
- Excited about the prospect of working for an ambitious and fast-growing company.
- Confident about the ultimate value of their decisions.
- Highly organised.
- Active learner.
- Effective team player with the ability to work independently, exercise initiative, and take ownership of projects.
- Commitment to continuous improvement.
- Accountability and pride in their work.
Collections Agent employer: Aimee Willow Connex Ltd
Contact Detail:
Aimee Willow Connex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the latest trends in collections and recoveries within the financial services industry. Understanding current practices and technologies can give you an edge in discussions during interviews.
✨Tip Number 2
Prepare to demonstrate your communication skills by practising responses to common scenarios you might face as a Collections Agent. Role-playing difficult customer interactions can help you articulate your approach effectively.
✨Tip Number 3
Research our company culture and values thoroughly. Be ready to discuss how your personal qualities align with our commitment to excellence, teamwork, and customer satisfaction during your interview.
✨Tip Number 4
Network with professionals in the financial services sector, especially those with experience in collections. Engaging with industry peers can provide insights and potentially valuable connections that may help you land the job.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on collections and recoveries experience, especially within the financial services industry. Use specific examples to demonstrate your skills in communication, attention to detail, and managing relationships with external partners.
Craft a Compelling Cover Letter: In your cover letter, express your excitement about working for a fast-growing company. Discuss how your personal qualities align with their culture of hard work and fun, and mention your commitment to continuous improvement and accountability.
Showcase Relevant Skills: Emphasise your strong communication skills and ability to handle difficult customer situations. Provide examples of how you've successfully managed arrears or worked with third-party agencies in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Collections Agent role.
How to prepare for a job interview at Aimee Willow Connex Ltd
✨Showcase Your Collections Experience
Make sure to highlight your hands-on experience in collections and recoveries within the financial services industry. Be prepared to discuss specific situations where you successfully managed difficult customer interactions or resolved payment issues.
✨Demonstrate Strong Communication Skills
As a Collections Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a scenario, so be ready to showcase your ability to communicate urgency while remaining empathetic.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding dealing with customers in arrears. Think of examples where you suggested effective strategies or payment plans that helped customers manage their financial difficulties.
✨Emphasise Your Organisational Skills
The role requires a high level of organisation and attention to detail. Be ready to discuss how you manage your workload, keep track of customer interactions, and ensure accurate record-keeping in CRM systems.
