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- Tasks: Support brokers and manage financial data to ensure smooth operations.
- Company: Join a fast-growing, ambitious company with a dynamic team.
- Benefits: Gain valuable experience, develop skills, and grow your career.
- Why this job: Be part of a supportive environment where your contributions make a real difference.
- Qualifications: Strong organisational skills and a keen eye for detail are essential.
- Other info: Exciting opportunities for career advancement in sales support roles.
The predicted salary is between 30000 - 40000 £ per year.
The Case Support Manager will:
- BDM Support:
- Answers and handles phone calls from brokers (when BDMs in meeting/on other calls)
- Chases the gathering of stips directly with the broker
- Sends and chases contracts directly with the customer
- Supports BDM with conversion of lower value/ lower Risk Grade offers directly with brokers
- Verifies key legal, identity, contact, and banking details against source documentation.
- Confirms all stips received prior to funding, and SF is fully updated
- Ensures all bank details are clearly shown in the system and have been validated prior to pay-out
- Ensure we have full information needed for pay-offs to other lenders and these details are all loaded to SF (account name, sort code, account number, amount, reference)
- Check that DD Mandate will be set up in all cases (there are still deals being posted to RTF channel with no DD mandate setup).
- Set stage to 'Ready to Fund' (there are still deals being posted to RTF channel with the stage not being set correctly)
Knowledge, Skills and Abilities:
- Super organised
- Strong communicator
- Excellent attention to detail
- Ideally experienced in working with financial data
- Confident about the ultimate value of his/her decisions
- Handles pressure, and thrives in fast moving environment
- Active learner interested in applying Company standards to transactions
- Effective team player with the ability to work independently, exercise initiative and take ownership of projects
- Commitment to continuous improvement
- Sense of accountability and pride in his/her work
- Ability to communicate urgency, while working with detailed process requirements
- Ability to drive a process
- Excited about the prospect of working for an ambitious, fast-growing company
- Opportunity to develop into BDE/BDM/Direct Sales or get more responsibilities in a Sales Support role
Case Support Manager employer: Aimee Willow Connex Ltd
Contact Detail:
Aimee Willow Connex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute as a Case Support Manager. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your skills and experiences confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our ambitious team.
We think you need these skills to ace Case Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Support Manager role. Highlight your organisational skills and experience with financial data, as these are key for us. Use specific examples that showcase your attention to detail and ability to thrive under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about working with StudySmarter and how your skills align with the job description. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Case Support Manager, strong communication is vital. In your application, demonstrate how you've effectively communicated in past roles. Whether it’s handling calls or coordinating with teams, give us examples that highlight your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our ambitious team!
How to prepare for a job interview at Aimee Willow Connex Ltd
✨Know Your Stuff
Make sure you understand the role of a Case Support Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around BDM support and finance processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since being super organised is key for this role, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your attention to detail.
✨Communicate Clearly
Strong communication is crucial, so practice articulating your thoughts clearly and concisely. You might be asked to explain complex processes or how you would handle specific scenarios, so think about how you can convey urgency while maintaining clarity in your responses.
✨Demonstrate Your Team Spirit
This role requires effective teamwork, so be ready to discuss how you've collaborated with others in the past. Share instances where you've taken initiative or ownership of a project, and express your excitement about contributing to a fast-growing company like theirs.