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- Tasks: Manage client relationships and chase outstanding debts using various techniques.
- Company: Dynamic financial services firm focused on innovation and client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on accessibility and accountability.
- Why this job: Join a team that values customer relationships and offers real impact in financial management.
- Qualifications: Strong communication skills and basic financial understanding required.
The predicted salary is between 30000 - 40000 £ per year.
Main purpose of the role: To perform credit control duties, manage the client relationship across a mixed portfolio of funding lines, seek opportunities and administer the effective strategies on behalf of relationship management, thereby managing the risk and prolonging the life of the Client's facility. To deliver an excellent operational service to the Clients within your own allocated portfolios.
Key Responsibilities:
- Responsible for the posting of cash against a portfolio before deadline.
- Ensure a basic understanding of the business when chasing debts.
- Manage a portfolio of full-service clients.
- Chase outstanding debts using a range of techniques including telephone, email, and letter in line with the client credit control schedule.
- Performing full chase on each client each month.
- Using call back sheets to ensure all calls are captured.
- Verifying debts on the operating system when chasing.
- Agreeing repayment plans where appropriate.
- Recommending accounts for solicitors where appropriate.
- Dealing with customer collections within the system.
- Setting up and maintaining client files for credit control purposes.
- Communicate regularly with clients and provide written updates if issues arise.
- Attend credit control meetings when requested & contribute to new initiatives to improve the operational efficiency of the business.
- Ensure client queries are communicated and dealt with effectively to all parties.
- To complete monthly Sales Ledger Reporting of credit control work to identify and escalate risk trends and concerns.
Culture and Values:
- Accessibility
- Relationships
- Accountability
- Innovation
Role Requirements:
- Communications: To maintain a high level of professional conduct with internal and external stakeholders via face to face, written and verbal communication through an appropriate medium.
- Customer Centric: Fostering a culture that places the customer (client) at the heart of what we do.
- Risk Management: Practical and intuitive risk awareness and an ability to recognize issues and flag to your CM or RM.
- Numerical Analysis and Financial Interpretation: Ability to undertake a broad review of customer paperwork to match the invoice back to purchase order and delivery.
- IT Skills: Competent use of C3 based applications and MS office led operating systems.
- Product Knowledge: Understand and seek continual replenishment of key and specialist offerings. Recognise cross selling opportunities within the portfolio.
Credit Controller in Reading employer: Aimee Willow Connex Limited
Contact Detail:
Aimee Willow Connex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their funding lines and how you can manage risks effectively. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or via email, being clear and professional is key. Role-play with a friend to get comfortable with chasing debts and handling client queries.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Credit Controller in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, client management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and handled outstanding debts in the past. We love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and professionally. Use proper grammar and structure, and don’t forget to convey your customer-centric approach. We’re all about building strong relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Aimee Willow Connex Limited
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your numerical analysis skills. Brush up on basic financial concepts and be ready to discuss how you would match invoices to purchase orders. This shows that you understand the financial side of the role.
✨Client Communication is Key
Since the role involves managing client relationships, practice your communication skills. Prepare examples of how you've effectively communicated with clients in the past, especially when resolving issues or chasing debts. This will highlight your customer-centric approach.
✨Showcase Your Risk Management Skills
Be prepared to discuss how you identify and manage risks. Think of specific situations where you flagged issues or recommended repayment plans. This will demonstrate your practical risk awareness and ability to handle sensitive situations.
✨Familiarise Yourself with the Tools
Make sure you're comfortable with C3 based applications and MS Office. If you have experience with similar systems, mention it during the interview. This shows that you can hit the ground running and adapt quickly to their operating systems.