At a Glance
- Tasks: Manage client portfolios and ensure timely collections while providing top-notch service.
- Company: Dynamic company in Chelmsford with a focus on client satisfaction.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Join a team that values relationships and helps prevent income loss.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Working within the Operations Department, providing support to the Client Management teams for proactive management of a portfolio of clients. To deliver exceptional client service, maintain internal and client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.
Responsibilities:
- Credit Control: To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the clients. To ensure collection and follow-up calls are made within agreed timescales. To ensure adequate levels of verification are maintained on the client's ledgers at all times. To record and maintain up-to-date debtor contact details. To record and maintain the debtor diary and collection notes on the operating system. To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts. To identify any sales ledger queries and work closely with the Client Management teams to ensure that clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action. Maintaining first-class client relationships, ensuring that excellent levels of service are delivered so that the client satisfaction levels remain high. To make recommendations on how the Credit Control function can be improved/enhanced.
- Risk Management: To ensure the security of funds at all times, client losses and bad debts. To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability daily. To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.
- Maximise Income: To identify and introduce new business opportunities where appropriate.
- Internal Customers: To work closely with all other departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately. To provide staff training where appropriate.
Credit Controller employer: Aimee Willow Connex Limited
As a Credit Controller in Chelmsford, you will be part of a dynamic Operations Department that prioritises exceptional client service and proactive risk management. Our supportive work culture fosters professional growth, offering training opportunities and a collaborative environment where your contributions are valued. Enjoy the unique advantage of working in a vibrant location with a strong focus on maintaining high client satisfaction and maximising income potential.
Contact Details:
Aimee Willow Connex Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Networking is key! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have a lead on a Credit Controller position.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their client management processes. Show them you’re ready to deliver exceptional service right from the start!
✨Tip Number 3
Practice your communication skills. As a Credit Controller, you'll need to maintain strong relationships with clients, so being able to articulate your thoughts clearly is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and client management, and don’t forget to showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've maintained client relationships and managed collections effectively.
Showcase Your Communication Skills:As a Credit Controller, communication is key. In your application, emphasise your ability to handle difficult conversations and resolve disputes quickly. This will show us you can maintain those first-class client relationships we value.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aimee Willow Connex Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of credit control metrics and processes. Be ready to discuss how you've successfully managed collections in the past and any specific tools or software you’ve used.
✨Showcase Your Communication Skills
Excellent client relationships are key in this role. Prepare examples of how you've effectively communicated with clients to resolve disputes or improve collections. Think about times when your communication skills made a difference in a challenging situation.
✨Demonstrate Problem-Solving Abilities
Credit control often involves identifying risks and resolving issues quickly. Be prepared to share specific instances where you identified a problem and took proactive steps to mitigate it. Highlight your analytical skills and how they contribute to effective risk management.
✨Research the Company
Understanding the company’s operations and client base can give you an edge. Familiarise yourself with their services and any recent news. This will not only help you answer questions but also allow you to ask insightful questions that show your genuine interest in the role.
