Credit Controller

CreditController

Chelmsford

FullTime-OfficeBased

The Role

WorkingwithintheOperationsDepartment,providingsupporttotheClientManagementteamsforproactivemanagementofaportfolioofclients.

TodeliverexceptionalClientservice,maintaininternalandClientrelationships,andeffectivelyidentifyanyriskstopreventlossofincomeandreputationtoourbusiness.

Responsibilities-

CreditControl:

Todeliverandmaintainproactiveandeffective

collectionsprocesses,whilstdeliveringexcellentservicetotheClients.

Toensurecollectionandfollow-upcallsaremadewithin

agreedtimescales.

Toensureadequatelevelsofverificationaremaintained

ontheClient\’sLedgersatalltimes.

Torecordandmaintainup-to-datedebtorcontact

details

Torecordandmaintainthedebtordiaryandcollection

notesontheoperatingsystem.

Toassistthedataprocessingteambyobtaining

remittanceadviceandallocationdetailsforexpected

debtorreceipts.

Toidentifyanysalesledgerqueriesandworkclosely

withtheClientManagementteamstoensurethat

Clientsresolvedisputesquicklyandareawareofany

difficultrecoverysituationsthatmayrequirelegal

action.

Maintainingfirst-classClientrelationships,ensuringthat

excellentlevelsofservicearedeliveredsothattheClient

Satisfactionlevelsremainhigh.

TomakerecommendationsonhowtheCreditControl

functioncanbeimproved/enhanced.

RiskManagement:

Toensurethesecurityoffundsatalltimes,

clientlossesandbaddebts.

ToworkcloselywiththeClientManagementteamsin

reviewingandscrutinisingdebtcollectabilityand

recoverabilitydaily.

ToprovideregularfeedbacktotheClientManagement

teamsaboutanydebtissuesthatmayimpactupon

securityorclientretention.

MaximiseIncome:

Toidentifyandintroducenewbusinessopportunities

whereappropriate.

InternalCustomers:

ToworkcloselywithallotherDepartmentstoensure

thattheOperationsdepartmentrunsinanefficientand

professionalwayatalltimes.Anyissuesorconcerns

shouldbeescalatedtoseniormanagement

immediately.

Toprovidestafftrainingwhereappropriate.