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- Tasks: Manage client portfolios and ensure timely collections while delivering top-notch service.
- Company: Dynamic company in Chelmsford focused on client satisfaction and operational excellence.
- Benefits: Full-time position with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Join a team that values relationships and helps prevent financial risks for clients.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Working within the Operations Department, providing support to the Client Management teams for proactive management of a portfolio of clients. To deliver exceptional client service, maintain internal and client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.
Responsibilities
- Credit Control: To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the clients.
- To ensure collection and follow-up calls are made within agreed timescales.
- To ensure adequate levels of verification are maintained on the client's ledgers at all times.
- To record and maintain up-to-date debtor contact details.
- To record and maintain the debtor diary and collection notes on the operating system.
- To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts.
- To identify any sales ledger queries and work closely with the Client Management teams to ensure that clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
- Maintaining first-class client relationships, ensuring that excellent levels of service are delivered so that the client satisfaction levels remain high.
- To make recommendations on how the Credit Control function can be improved/enhanced.
Risk Management:
- To ensure the security of funds at all times, minimising client losses and bad debts.
- To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability daily.
- To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.
Maximise Income:
- To identify and introduce new business opportunities where appropriate.
Internal Customers:
- To work closely with all other departments to ensure that the Operations department runs in an efficient manner and should be escalated to senior management immediately.
- To provide staff training where appropriate.
Locations
Credit Controller in Basildon, Essex employer: Aimee Willow Connex Limited
Contact Detail:
Aimee Willow Connex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basildon, Essex
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Credit Controllers on LinkedIn. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your experience in managing client relationships and handling debt recovery – that’s what will impress potential employers.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Credit Controller role. Plus, applying directly gives you a better chance of being noticed by our hiring team. Let’s get you that job!
We think you need these skills to ace Credit Controller in Basildon, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, client management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Client Relationship Skills: Since maintaining first-class client relationships is key, make sure to include examples of how you've successfully managed client interactions in the past. We’re looking for someone who can keep our clients happy and satisfied!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Aimee Willow Connex Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of credit control metrics and how they impact client relationships. Be ready to discuss specific examples from your past experience where you successfully managed collections or improved processes.
✨Showcase Your Communication Skills
Excellent client service is key in this role. Prepare to demonstrate your communication skills by sharing examples of how you've resolved disputes or maintained strong client relationships. Think about times when you had to explain complex financial information clearly and concisely.
✨Understand Risk Management
Risk management is a crucial part of the Credit Controller role. Familiarise yourself with common risks associated with credit control and be prepared to discuss strategies you've used to mitigate these risks in previous positions. This shows that you can think critically and proactively.
✨Be Ready to Suggest Improvements
The job description mentions making recommendations for enhancing the credit control function. Think about any ideas you have for improving processes or systems based on your past experiences. Presenting innovative solutions can set you apart from other candidates.