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- Tasks: Be the first point of contact for guests, ensuring smooth check-ins and promoting hotel services.
- Company: Join Aimbridge Hospitality, a global leader in connecting people to amazing experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training opportunities.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: Join an inclusive team with excellent growth opportunities in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Assistant in Telford employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aimbridge Hospitality. Understanding their 'people first' approach will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, it’s crucial to demonstrate your excellent verbal and written communication during the interview. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks at once, especially in a busy front office environment. Share examples from past experiences where you successfully juggled responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to join the Aimbridge family. So, hit that apply button and let’s get started!
We think you need these skills to ace Front Office Assistant in Telford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Office Assistant role. Highlight your communication skills and attention to detail, as these are key for us. Use examples from your past experiences that relate directly to the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Aimbridge family!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, mission, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Front Office Assistant, communication is key. Prepare examples from your past experiences where you successfully interacted with guests or colleagues. Practising clear and confident responses will demonstrate your ability to provide excellent customer service.
✨Highlight Your Organisational Skills
Think of specific instances where your organisational skills made a difference. Whether it was managing bookings or ensuring smooth operations at a previous job, be ready to share these stories. This will illustrate your capability to handle the responsibilities of the role.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check information. This will reassure the interviewers that you understand the importance of detail in providing a great guest experience.
