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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training opportunities.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Strong communication skills and a passion for exceptional customer service are essential.
- Other info: Join an inclusive team dedicated to growth and shaping the future of hospitality.
The predicted salary is between 20000 - 30000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Company sick pay - Giving you peace of mind when you need it the most
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Receptionist in Stansted Mountfitchet employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their 'people first' approach.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios with a friend. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved issues efficiently in past roles. This will demonstrate that you're ready to handle the fast-paced front desk environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Aimbridge. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience with hotel management software too, if you've got it!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos or errors can make a bad impression, especially in a role that requires strong written communication. We want to see that you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, mission, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks efficiently. You could share specific strategies you use to stay organised, especially when handling guest reservations or busy check-in periods. This will highlight your ability to keep operations running smoothly.
✨Attention to Detail is Crucial
Prepare to talk about a time when your attention to detail made a difference. Whether it was catching a booking error or ensuring all guest information was accurate, showcasing this skill will reassure them that you can maintain high standards in their front office.
