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For Companies At a Glance
- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Strong communication, analytical skills, and attention to detail required.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 22000 - 36000 ÂŁ per year.
Overview
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Weâre passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our âpeople firstâ approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide â Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Company sick pay - Giving you peace of mind when you need it the most
Responsibilities
A day in the life of⌠As our Hotel Reservations Agent, youâll be responsible for overseeing the reservations process from start to finish for our guests. Youâll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. Youâll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: Youâll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: Youâll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. Youâll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: Youâll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industryâs regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone âA Place to Growâ.
So, click apply today, weâd love to welcome you to our inclusive team shaping the future of hospitality.
Hotel Reservations Agent in Stansted Mountfitchet employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Hotel Reservations Agent in Stansted Mountfitchet
â¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Hotel Reservations Agent role or can put in a good word for you.
â¨Tip Number 2
Practice your communication skills! Since this role requires excellent interaction with guests and team members, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
â¨Tip Number 3
Show off your analytical skills! Prepare examples of how you've used data to solve problems in past roles. This will demonstrate your ability to make informed decisions, which is key for a Hotel Reservations Agent.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aimbridge and ready to contribute to an exceptional guest experience.
We think you need these skills to ace Hotel Reservations Agent in Stansted Mountfitchet
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Reservations Agent role. Highlight your relevant experience in reservations and customer service, and show us how your skills align with our 'people first' approach.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether itâs through your writing style or examples of past interactions, let us see how you connect with others.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. You could even mention a time when your keen eye helped solve a problem or improve a process.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, we canât wait to see what you bring to the table!
How to prepare for a job interview at Aimbridge
â¨Know Your Stuff
Before the interview, make sure you research Aimbridge Hospitality and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
â¨Show Off Your Communication Skills
As a Hotel Reservations Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with guests or team members to resolve issues or enhance guest experiences.
â¨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.
â¨Attention to Detail Matters
Highlight your attention to detail by discussing how you ensure accuracy in reservations and data management. You might even want to mention any systems or processes you've implemented in the past that improved efficiency or reduced errors.
