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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, and access to financial wellbeing tools.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and a passion for exceptional customer service.
- Other info: This is a maternity cover role starting at the end of March with great career growth opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
- Paid breaks
- Starting salary above national minimum wage
- Flexible working opportunities
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. This is a maternity role cover and will start from end of March.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Receptionist- Maternity Cover in Southend-on-Sea employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist- Maternity Cover in Southend-on-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aimbridge Hospitality. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your communication and organisational skills, as these are key for the receptionist role. The more comfortable you are, the better you'll perform during the actual interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you choose an outfit that’s professional yet reflects your personality. A smart appearance shows that you take the opportunity seriously and are ready to represent Aimbridge's brand standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Receptionist- Maternity Cover in Southend-on-Sea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience that aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for this position. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and its values. Understand their commitment to a 'people first' approach and how they connect guests with great experiences. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully interacted with guests or colleagues in the past. This will demonstrate your ability to provide top-notch customer service.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks efficiently. You could share a specific instance where you handled a busy front desk or managed guest reservations seamlessly. This will reassure them that you can keep operations running smoothly.
✨Attention to Detail is Crucial
Prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or methods you use to double-check bookings or guest information. This will show that you understand the importance of detail in providing an exceptional guest experience.