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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Aimbridge Hospitality EMEA, part of a global brand with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, paid breaks, and access to gym facilities.
- Why this job: Join a dynamic team shaping the future of hospitality in exciting destinations.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
- Other info: Passionate about guest experience? This is your chance to grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
- Paid breaks
- Starting salary above national minimum wage
- Flexible working opportunities
- Free staff parking
- Access to hotel gym facilities
A day in the life of… As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
What do we need from you? You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Manager in Southend-on-Sea employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions specific to front office management. Think about scenarios where you’ve handled guest complaints or led a team effectively. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with hotel software and systems mentioned in the job description. Being able to discuss how you’ve used these tools in past roles will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Aimbridge family.
We think you need these skills to ace Front Office Manager in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about providing exceptional guest experiences and how you align with our 'people first' approach.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hotel operations and front office management. Use keywords from the job description to show us you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Aimbridge Hospitality.
How to prepare for a job interview at Aimbridge
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations, especially front office management. Familiarise yourself with common software tools like PMS and CRM systems, as well as the specific brands Aimbridge works with. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you motivated staff, handled complaints, or set goals. Being able to articulate your leadership style and how it aligns with Aimbridge's 'people first' approach will definitely impress.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle guest interactions and team feedback. This will help you feel more at ease during the actual interview.
✨Emphasise Guest Experience
Aimbridge is all about exceptional guest experiences, so be ready to discuss how you would ensure this in your role. Share specific strategies or initiatives you've implemented in the past that improved customer satisfaction. This will demonstrate your passion for hospitality and align with their brand standards.