At a Glance
- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality EMEA, a leader in the hospitality industry with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, flexible pay options, and uncapped incentives.
- Other info: Opportunities for growth across all departments in a supportive environment.
- Why this job: Join a dynamic team and gain valuable experience in a unique night-time role.
- Qualifications: Strong attention to detail, good communication, and customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
Responsibilities: As a Night Auditor you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will help prepare breakfast for 6am daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary teamwork skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Night Auditor in Salford employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, offering industry-leading training and development opportunities to help you grow in your career. With enticing benefits such as hotel discounts, flexible pay options, and a supportive work culture, you'll thrive in a dynamic environment where your contributions are recognised and rewarded. Join us in creating memorable experiences for guests while enjoying the unique advantages of working in a vibrant hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Salford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Be ready for the interview! Research Aimbridge Hospitality and understand their values and culture. Prepare to discuss how your skills align with their 'people first' approach and be ready to share examples of your customer service experience.
✨Tip Number 3
Show off your flexibility! As a Night Auditor, you’ll need to juggle various tasks. Highlight your ability to adapt and handle multiple responsibilities, from security checks to guest interactions, during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Aimbridge. Don’t miss out on this opportunity!
We think you need these skills to ace Night Auditor in Salford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about creating great experiences for guests and being part of our team!
Highlight Relevant Skills:Make sure to emphasise your attention to detail, communication skills, and customer service experience. These are key traits we’re looking for in a Night Auditor, so don’t hold back on showcasing them!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your previous experiences align with the responsibilities of a Night Auditor and how you can contribute to our team at Aimbridge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Aimbridge!
How to prepare for a job interview at Aimbridge
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Auditor. Familiarise yourself with the key tasks like security checks, guest interactions, and food preparation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer service situations in the past. Think about times when you resolved complaints or went above and beyond for a guest. This will show that you have the right attitude and skills to ensure guests have a comfortable stay.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or a security issue. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you determine if Aimbridge is the right fit for you.
