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- Tasks: Engage with guests, manage bookings, and ensure exceptional service standards.
- Company: Global hospitality leader committed to guest experience.
- Benefits: Industry-leading benefits and career development opportunities.
- Why this job: Join a passionate team and enhance guest experiences in a dynamic environment.
- Qualifications: 2 years of customer service experience and familiarity with Opera systems.
- Other info: Inclusive workplace with great potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A global hospitality leader is seeking a passionate individual for a customer service role in Wythenshawe. You will engage with guests over the phone, manage bookings, and ensure high standards are met.
Ideal candidates should have at least 2 years of relevant experience and be familiar with Opera reservation systems. This role offers industry-leading benefits and opportunities for career development in an inclusive environment.
Reservations Specialist — Guest Experience & Opera Pro employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist — Guest Experience & Opera Pro
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with guests over the phone, try role-playing with a friend. Focus on being friendly, clear, and professional – it’ll make a world of difference during your interview.
✨Tip Number 3
Show off your experience with Opera systems! If you've used similar reservation systems, highlight that in your conversations. It’s all about making those connections between your past roles and what they need.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Reservations Specialist — Guest Experience & Opera Pro
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating great experiences for guests!
Highlight Relevant Experience: Make sure to showcase your 2+ years of experience in the hospitality industry. We’re looking for candidates who can hit the ground running, so don’t hold back on those relevant skills!
Familiarity with Opera: If you’ve worked with Opera reservation systems before, mention it! We love candidates who are already familiar with the tools we use, as it shows you’re ready to dive right in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aimbridge
✨Know Your Stuff
Make sure you’re familiar with the Opera reservation system. Brush up on its features and functionalities, as you might be asked to demonstrate your knowledge during the interview. Being able to speak confidently about how you've used it in past roles will definitely impress.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled challenging customer interactions in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction. This will highlight your passion for customer service and your ability to create a positive experience.
✨Research the Company
Take some time to learn about the global hospitality leader you're interviewing with. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and reservations. Practising your responses will help you feel more confident and articulate during the actual interview.
