At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join a leading hotel with a focus on exceptional guest service and teamwork.
- Benefits: Enjoy flexible working, industry-leading training, and discounts across our hotel portfolio.
- Other info: Live-in accommodation available and opportunities for career growth.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication and organisational skills are essential; tech-savvy is a plus!
The predicted salary is between 20000 - 25000 € per year.
Responsibilities
- As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all.
- You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
- Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
- As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
Qualifications
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Live-in accommodation available
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
Receptionist - Maternity Cover employer: Aimbridge
Join our vibrant hotel team as a Receptionist and experience a workplace that prioritises your growth and wellbeing. With industry-leading training, flexible working opportunities, and generous staff discounts, we foster a supportive environment where you can thrive while delivering exceptional guest experiences. Located in a dynamic area, our hotel offers unique advantages such as live-in accommodation and access to gym facilities, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Maternity Cover
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the hotel’s services and facilities. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, it’s crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or reservations in the past. This will highlight your ability to keep things running smoothly at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist - Maternity Cover
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the hotel industry.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention how your communication and organisational skills will help us provide a first-class guest experience.
Attention to Detail is Key:Double-check your application for any typos or errors. We’re looking for someone who pays attention to detail, so make sure your application reflects that quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aimbridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the check-in/out process, guest feedback handling, and up-selling techniques. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively interacted with guests or colleagues in the past. This will showcase your ability to provide excellent customer service.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks efficiently. Think of specific instances where your organisational skills made a difference, like managing reservations or ensuring smooth operations at the front desk. This will highlight your capability to handle the workload.
✨Brush Up on Technical Skills
Familiarise yourself with basic computer skills and any hotel management software you might encounter, like Opera or Fidelio. If you have experience with these systems, be sure to mention it during the interview to show you're tech-savvy and ready to hit the ground running.
