At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and leadership development opportunities.
- Other info: Inclusive culture with excellent growth potential in the hospitality sector.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant in Pembury employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where diversity and inclusion thrive. Employees benefit from industry-leading training, generous hotel discounts, and a supportive environment that encourages personal and professional growth, making it an ideal place for those passionate about delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Pembury
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Guest Service Assistant, you'll be chatting with guests all day. Role-play with friends or family to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks in previous roles. This could be anything from handling bookings to juggling multiple responsibilities at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aimbridge.
We think you need these skills to ace Guest Service Assistant in Pembury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about making guests feel welcomed and valued!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Guest Service Assistant role. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, mission, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. During the interview, practice clear and confident responses. Use examples from past experiences where you successfully handled guest inquiries or complaints to demonstrate your ability to communicate effectively.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share specific examples of how you've organised reservations or maintained a smooth workflow in previous roles. This will reassure the interviewer that you can handle the fast-paced environment of a hotel front desk.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. Bring up instances where your keen eye for detail made a difference, whether it was catching an error in a booking or ensuring a guest's special request was met. This will illustrate your commitment to providing an exceptional guest experience.
