At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and leadership development opportunities.
- Other info: Inclusive culture with excellent career growth potential.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Desk & Guest Experience Specialist in Pembury employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where diversity and inclusion thrive. Employees benefit from industry-leading training, generous hotel discounts, and uncapped incentives, all while enjoying a supportive environment that encourages personal and professional growth. Join us in creating memorable guest experiences in exciting destinations, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Pembury
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios. This will help you stay calm and professional under pressure, just like they expect.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks efficiently. This will demonstrate that you can handle the front desk's fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Aimbridge team. We can't wait to see your application!
We think you need these skills to ace Front Desk & Guest Experience Specialist in Pembury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see how much you care about making guests feel welcomed and valued!
Be Clear and Concise:Make sure your written application is easy to read. Use clear language and get straight to the point. We appreciate a well-organised application that highlights your skills and experience without unnecessary fluff.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Front Desk & Guest Experience Specialist role. We love seeing candidates who take this extra step!
Check Your Details:Attention to detail is key in our industry. Before hitting send, double-check your application for any typos or errors. A polished application shows us you’re serious about the role and care about getting it right!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and its values. Understand their commitment to customer service and how they connect people to great experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Front Desk & Guest Experience Specialist, communication is key. Prepare examples from your past experiences where you effectively handled guest inquiries or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks efficiently, especially in high-pressure situations. You might want to share specific strategies or tools you use to stay organised, as this will highlight your ability to maintain smooth operations at the front desk.
✨Emphasise Attention to Detail
Mistakes in bookings can lead to unhappy guests, so it's crucial to demonstrate your attention to detail. Prepare to talk about a time when your meticulous nature helped avoid a potential issue or improved a guest's experience. This will show that you understand the importance of accuracy in this role.
