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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, leadership training, and 24/7 access to employee support.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: Join an inclusive team and grow your career in hospitality.
The predicted salary is between 10 - 13 £ per hour.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Night Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Night Receptionist - Holiday Inn Manchester Airport - 20 hours employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Holiday Inn Manchester Airport - 20 hours
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like Aimbridge or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to that all-important interview.
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, share examples of how you've managed tasks efficiently in the past. It’ll show them you’re ready to handle the front desk like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings right there, making it super easy for us to connect.
We think you need these skills to ace Night Receptionist - Holiday Inn Manchester Airport - 20 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Night Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Use examples from your past experiences that relate directly to the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team at Aimbridge.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aimbridge
✨Know the Company
Before your interview, take some time to research Aimbridge Hospitality and their values. Understanding their 'people first' approach and commitment to guest experiences will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Night Receptionist, you'll need to interact with guests and colleagues regularly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your ability to provide excellent customer service.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Share specific instances where your organisational skills helped streamline operations or improve guest experiences, as this is crucial for managing check-ins and reservations.
✨Demonstrate Attention to Detail
Prepare to talk about times when your attention to detail made a difference. Whether it was catching an error in a booking or ensuring compliance with safety regulations, showing that you can maintain high standards will impress your interviewers.
