At a Glance
- Tasks: Ensure guest safety, perform security checks, and assist with breakfast preparation.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top hotel brands.
- Benefits: Enjoy hotel discounts, flexible pay options, and 24/7 employee support.
- Other info: Night shifts required; perfect for those seeking unique hospitality experiences.
- Why this job: Join a dynamic team, develop skills across departments, and make guests' stays memorable.
- Qualifications: Must be 18+, detail-oriented, and possess strong communication and customer service skills.
The predicted salary is between 20000 - 30000 £ per year.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - up to 40% pay as it is earned and automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
As our Night Receptionist you'll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, and booking reservations. You'll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities.
As an integral part of night time operations in the hotel, your role extends beyond the front desk. You'll support operations in food and beverage, maintenance and other areas that require your first class customer service skills and exemplary teamwork. This role is unlike any other in our hotel and offers development opportunities across all departments.
You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?- Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well maintained.
- Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
- Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
- Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
- Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
- Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel.
Please note that we will only be accepting applicants who are age 18 or above for this role
Night Receptionist in Manchester employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where diversity and inclusion thrive. As a Night Receptionist, you will benefit from industry-leading training, generous hotel discounts, and uncapped incentives, all while playing a vital role in ensuring guests enjoy a comfortable stay. With ample opportunities for growth across various departments, Aimbridge offers a unique environment for those looking to develop their careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Manchester
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the property will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your experience in handling customer complaints or issues. Be ready to share specific examples during your interview that showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Emphasise your flexibility and willingness to work night shifts. Since this role requires working overnight, showing that you are comfortable with this schedule will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your teamwork skills. As a Night Receptionist, you'll need to collaborate with various departments, so be ready to explain how you've successfully worked as part of a team in previous roles.
We think you need these skills to ace Night Receptionist in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Night Receptionist. Highlight key skills such as attention to detail, communication, and customer service in your application.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the Night Receptionist position. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've demonstrated the required skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your ability to provide excellent customer service. Mention why you want to work for Aimbridge Hospitality and how you can contribute to their team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Receptionist role.
How to prepare for a job interview at Aimbridge
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to handle complaints and ensure guest satisfaction.
✨Emphasise Attention to Detail
Highlight your keen eye for detail during the interview. You might want to discuss specific instances where your attention to detail made a difference, whether it was in maintaining cleanliness or ensuring safety protocols were followed.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to discuss how you communicate with both guests and team members. You could even role-play potential scenarios to show how you'd handle various situations.
✨Prepare for Night Shift Questions
Since this role involves working overnight shifts, be prepared to discuss your availability and comfort with night work. Share any previous experience you have with night shifts and how you manage your time and energy during those hours.
