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- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, paid breaks, and access to gym facilities.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Strong attention to detail, good communication, customer service skills, and ability to work overnight.
- Other info: 4 on 4 off shift pattern with opportunities for growth across departments.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Starting salary above national minimum wage
- Free staff parking
A day in the life of…
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to making our workplace inclusive and welcoming for everyone.
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Night Porter employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and hospitality industry, especially the brands Aimbridge works with. Understanding their values and customer service standards will help you align your approach during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think of examples where you've demonstrated strong attention to detail, effective communication, and excellent customer service skills.
✨Tip Number 4
Show your enthusiasm for working night shifts by discussing your flexibility and ability to handle the unique challenges of overnight work. This can set you apart from other candidates who may not be as comfortable with the hours.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Highlight your attention to detail, communication skills, and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Night Porter position. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've handled guest interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work night shifts. Mention why you want to join Aimbridge Hospitality and how you can contribute to their 'people first' approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Aimbridge
✨Showcase Your Attention to Detail
As a Night Porter, attention to detail is crucial. During the interview, provide examples of how you've demonstrated this skill in previous roles, whether it's maintaining cleanliness or ensuring safety protocols are followed.
✨Demonstrate Strong Communication Skills
Good communication is key in this role. Be prepared to discuss how you effectively interact with guests and staff, and share any experiences where your communication skills helped resolve an issue or improve a situation.
✨Highlight Your Customer Service Experience
Customer service is at the heart of hospitality. Share specific instances where you went above and beyond to assist guests, handle complaints, or create a positive experience, showcasing your friendly and approachable nature.
✨Prepare for Night Shift Questions
Since the role involves working overnight shifts, be ready to discuss your availability and any previous experience working late hours. Emphasise your adaptability and commitment to maintaining high standards during these shifts.
