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For Companies At a Glance
- Tasks: Ensure guest safety and deliver first-class service during night shifts.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top hotel brands.
- Benefits: Enjoy flexible hours, hotel discounts, and industry-leading training opportunities.
- Why this job: Join a diverse team and play a key role in guest satisfaction and hotel operations.
- Qualifications: Strong leadership, customer service skills, and knowledge of hotel procedures required.
- Other info: 4-on 4-off rota allows for more rest and personal time.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- 4-on 4-off working rota, giving you more time to rest
- Flexible working opportunities
- Company sick pay – Giving you piece of mind when you need it the most
- Minimum of 24 days holiday (in line with our 4 on 4 off rosta)
- Starting salary above national minimum wage
- Career and lifestyle breaks – Allowing you to take time off for key life events.
A day in the life of…
As Night Supervisor, you will be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day\’s business and liaise with the accounts team to ensure accuracy.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Leadership skills: As Nights Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
- First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel\’s policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
- Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Night Guest Supervisor employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Supervisor
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality's values and mission. Understanding their 'people first' approach will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or handled challenging situations, as this is crucial for the Night Guest Supervisor position.
✨Tip Number 3
Brush up on your knowledge of hotel policies and procedures. Being well-versed in check-in/check-out processes and guest services will demonstrate your readiness for the role and impress the hiring team.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since first-class service is a key aspect of the role, think about how you would handle guest complaints and ensure satisfaction, and be ready to share those insights.
We think you need these skills to ace Night Guest Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Guest Supervisor. Highlight your leadership skills, customer service experience, and organisational abilities in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your previous roles in hospitality, particularly any supervisory positions, and include relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Aimbridge's values. Mention how your skills can contribute to creating a first-class experience for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Aimbridge
✨Showcase Your Leadership Skills
As a Night Guest Supervisor, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you motivated them to achieve their best. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills during the interview. Share stories where you successfully handled guest complaints or went above and beyond to ensure guest satisfaction. This will show that you understand the importance of first-class service.
✨Know the Hotel Policies
Familiarise yourself with common hotel policies and procedures before the interview. Being able to discuss check-in/check-out processes, room rates, and available services will demonstrate your preparedness and understanding of the role.
✨Emphasise Teamwork
The role requires excellent teamwork skills. Be ready to talk about how you've collaborated with colleagues in past roles. Highlight any experiences where you worked closely with other departments to enhance guest experiences.
