Night Guest Service Assistant

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide.

Aloft Hotels are designed for global travelers who appreciate open spaces, open thinking, and open expression. This is a place where travel creates possibilities, style is essential, connectivity keeps pace with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms offers a unique environment that blends the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool, professional with a touch of fun. We focus on creating exceptional experiences. Attention to detail combined with a distinctive attitude helps us create memorable occasions. Traditional yet contemporary, this is The Eastside Rooms.

What is in it for you?

We aim to promote a work-life balance that benefits both our team and the business. Feel free to discuss your flexibility needs during the interview, and we will explore possibilities for the role.

As part of the Eastside team, you will have access to benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% off food & beverage and spa services
• Subsidized meals on duty
• Paid breaks
• Financial support for childcare from day one of employment
• Annual wellbeing allowance of £350 from your second year of employment
• A minimum of 30 days holiday or equivalent for condensed hours
• Salary sacrifice schemes – holiday purchase and cycle-to-work
• Wagestream – access up to 40% of earned pay before payday and set automatic savings for financial wellbeing
• 24/7 access to our employee assistance program
• Company sick pay for peace of mind during illness
• Annual reviews for salary and benefits
• Boomerang – Aimbridge\’s internal sales lead program, with uncapped 5% commission on actualized revenues
• Commitment to your personal and professional growth through our Learning & Development programs
• Recognition initiatives, including team appreciation days, quarterly and annual awards, and on-the-spot rewards via our online platform

A day in the life of…

As a Night Guest Service Assistant, you will be the first point of contact for our guests. Your role involves welcoming guests from around the world with a friendly smile and providing exceptional service. You will collaborate with your team to ensure smooth and efficient shifts, delivering the best possible guest experience every time.

What do we need from you?

To succeed in this role, you should be passionate about delivering an exceptional guest experience and embody our brand standards. At Aimbridge, we prioritize personality over experience, so bring your personality and a flair for hospitality.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…

At Aimbridge, we recognize that our people are the heart of our business. As a global leader, we are committed to representing our diverse community and enabling everyone to Be Their Best Selves.

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