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- Tasks: Lead the front desk team and ensure exceptional guest experiences during night shifts.
- Company: International hotel management company based in London with a focus on customer service.
- Benefits: Competitive salary, flexible shifts, and growth opportunities across hotel operations.
- Why this job: Join a dynamic team and make a difference in guests' nights while developing your career.
- Qualifications: Exceptional customer service skills and strong communication abilities required.
The predicted salary is between 30000 - 42000 £ per year.
An international hotel management company based in London is hiring a Nights Guest Service Assistant. This full-time role demands exceptional customer service skills, attention to detail, and the ability to maintain a clean and organised front desk.
Candidates should possess excellent verbal and written communication skills and have a strong ability to handle guest inquiries and complaints.
The position offers a competitive salary, flexible shifts, and opportunities to grow across various hotel operations.
Night Guest Experience Lead Front Desk Supervisor employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Experience Lead Front Desk Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can make all the difference when you're aiming for that Night Guest Experience Lead role.
✨Tip Number 2
Practice your customer service skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident and prepared to handle inquiries and complaints during the interview process.
✨Tip Number 3
Research the company! Familiarise yourself with the hotel’s values and services. When you know what they stand for, you can tailor your responses to show how you fit into their culture and can enhance the guest experience.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Night Guest Experience Lead Front Desk Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your exceptional customer service skills. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your ability to handle inquiries and complaints with ease.
Attention to Detail is Key: As a Night Guest Experience Lead, attention to detail is crucial. In your application, mention any experiences where your keen eye for detail made a difference. Whether it’s maintaining a clean front desk or ensuring all guest requests are met, we want to know how you keep things organised.
Communicate Clearly and Effectively: Since excellent verbal and written communication skills are a must, make sure your application reflects this. Use clear language, avoid jargon, and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows us you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, do some research on the hotel management company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Guest Experience Lead Front Desk Supervisor, you'll need to demonstrate exceptional customer service skills. Prepare examples from your past experiences where you successfully handled guest inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when maintaining a clean and organised front desk. Be ready to discuss how you've ensured high standards in previous roles. Mention specific instances where your attention to detail made a difference in guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
