Night Auditor/Porter

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.

As part of the Aimbridge team, you will have access to industry leading benefits that include:

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum 28 days holiday.
• Staff Meals on Duty
• Flexible working opportunities.
• Employee of the month scheme with financial bonus
• Trip Advisor/Google Review Bonus - For every mention you will receive a £5 bonus.
• Friends & family rates at dozens of Aimbridge EMEA Properties
• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period

As a Night Auditor/Porter you will provide night-hour reception services for guests to contribute to an overall exceptional experience from check-in through check-out. You will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, ensuring a smooth check in/out process for all, dealing with any problems and resolving complaints in a courteous and professional manner. Complete End of Day procedures and Banking audits, as required in a timely manner.

Your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary teamwork skillset. This role offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge EMEA we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Key Requirements:

• Strong attention to detail: A keen eye for detail to ensure that all areas of the property are clean and presentable.
• Flexibility and adaptability: Ability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Good communication skills: Strong communication skills to interact with guests and staff members effectively.
• Customer service skills: Good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay.
• Ability to work overnight shifts: Must be able to work late-night and early-morning shifts.
• Prior experience with Opera Cloud or similar systems as well as nights experience would be advantageous; however, full training will be given.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.