Restaurant Manager in Newcastle upon Tyne

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking
• Free staff meals
• Use of Hotel pool and gym
• Salary sacrifice scheme
• Virtual GP

A Day in the Life of a Restaurant Manager

As Restaurant Manager at Crowne Plaza, you will take full responsibility for the smooth and successful operation of the hotel’s restaurant. You will lead and inspire a diverse team to deliver consistently high standards of service, ensuring every guest enjoys a memorable dining experience that reflects the Crowne Plaza brand promise.

Your role will involve overseeing all aspects of food and beverage operations, including team leadership, guest satisfaction, financial performance, stock control, compliance, and brand standards. You will work closely with senior hotel management, the kitchen team, and sales and marketing colleagues to drive revenue, develop attractive offers and promotions, and continuously improve performance.

You will monitor industry trends, analyse sales and financial reports, and ensure that service delivery, food quality, and operational efficiency remain at the highest level. Above all, you will be a visible leader on the floor, engaging with guests and colleagues alike, and leading by example in line with Crowne Plaza and IHG values.

You\’ll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

Key Responsibilities

Staff Management

Recruitment and Training

• Recruit, onboard, and train team members to ensure a skilled, motivated, and brand-aligned workforce
• Deliver ongoing coaching and development to support performance, engagement, and career progression

Scheduling

• Create and manage staff rotas to ensure appropriate staffing levels across all service periods in line with payroll and business level

Leadership and Motivation

• Lead by example, motivating the team to deliver exceptional service and achieve sales and service targets
• Foster a positive, inclusive, and professional working environment

Budgeting and Financial Control

• Manage departmental budgets, control costs, and work towards revenue and profitability targets.
• Analyse sales figures, labour costs, and food margins to maximise performance.
• Contribute to revenue growth; provide insights on high/low performers; support pricing or menu changes.
• Stock & ordering accuracy with stock counts; reduce wastage; place accurate orders.

Maintenance and Cleanliness

• Ensure the restaurant is always maintained to a high standard of cleanliness and presentation.
• Oversee equipment maintenance and report any issues promptly.

Customer Experience & Service

Guest Experience

• Ensure consistent delivery of high-quality service in line with Crowne Plaza brand standards
• Engage with guests in a friendly, professional manner to enhance their dining experience
• Handling Complaints
• Handle guest feedback and complaints effectively, resolving issues promptly and professionally

Marketing and Promotions

• Support and implement marketing initiatives and promotions in line with Crowne Plaza and company guidelines
• Work with sales and marketing teams to drive covers, revenue, and guest engagement

Compliance and Safety

Health, Safety, and Hygiene

• Ensure full compliance with all health, safety, and hygiene regulations
• Maintain a safe working environment for team members and guests

Licensing and Legal Compliance

• Ensure adherence to licensing laws and all relevant legal requirements

What do we need from you?

• Proven experience as a Restaurant Manager or similar role within a hotel or high-quality restaurant environment
• Strong knowledge of food service, service delivery, and hospitality best practices
• Ability to work in a fast-paced environment and follow direction from senior management
• Excellent communication skills and the ability to work collaboratively as part of a team
• Flexibility to work evenings, weekends, and varied shifts as required
• Strong attention to detail and commitment to maintaining a clean, organised

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.