Reservations & Events Commercial Lead in London

This opportunity is for a Reservations Manager ready to step into broader commercial ownership. As Reservations & Events Commercial Lead, you'll bring a deep understanding of demand, conversion and trading patterns — and use that expertise to influence pricing, event-led demand and total-hotel performance with real visibility and impact.

You'll stay close to the guest and the enquiry, but with a wider remit, sharper accountability and a growing role in shaping commercial outcomes, not just processing them. The Hotel Radisson RED London Twickenham has recently relaunched following refurbishment, bringing the RED brand's bold, expressive personality to a standout London location. With Twickenham Stadium directly next door, trading patterns are fast-moving and opportunity-rich. Event days, peak compression, shoulder nights and short‐lead enquiries create a commercial environment where decisions matter — and timing is everything.

Alongside this is The Huddle, our vibrant food & beverage offering, making this a genuinely total-revenue hotel, where rooms, events and experiences intersect.

The Role

This role represents a significant step up in scope for an experienced Reservations Manager. As Reservations & Events Commercial Lead, you'll own the full journey from enquiry to arrival, using your reservations expertise as the foundation while expanding into pricing logic, yield decisions, forecasting input and event‐led demand strategy. During high‐impact trading periods, you'll influence how availability is positioned, how rates flex, how event demand is handled and where the hotel prioritises opportunity. This is not a role focused on reporting after the fact — it's about shaping outcomes in real time.

You'll lead the reservations function with a strong commercial mindset, managing and developing a small team, setting standards and ensuring every enquiry is converted with intent. You'll work closely with sales, events and hotel leadership, contributing meaningfully to commercial conversations and decision‐making. This is a hands‐on, fast‐paced role for someone ready to move beyond process ownership into visible commercial impact.

The Ideal Candidate

This opportunity is ideal for a Reservations Manager ready for more. You'll already be confident managing complex demand, high enquiry volumes and competing priorities. You understand systems, rate structures and availability controls — and increasingly find yourself thinking about how to convert better, yield smarter and maximise peak opportunity. You may already be influencing revenue or event‐related decisions informally; this role formalises and expands that responsibility. Experience in a branded hotel environment is essential. This is not a sideways move. It's a deliberate progression toward broader commercial and revenue leadership.

What Can We Offer You?

As part of Aimbridge Hospitality, you'll benefit from:

• Clear development into wider commercial and revenue roles
• Industry‐leading training and leadership development
• Generous hotel discounts across the UK and Europe, including staff rates and up to 50% off food and beverage
• 24/7 employee assistance support
• Uncapped incentives that reward the impact you make

If you're a Reservations Manager ready to step into a role with greater commercial influence, event‐led complexity and visible impact, this is your opportunity. Bring your reservations expertise. Step into commercial ownership. Apply today.