At a Glance
- Tasks: Deliver top-notch customer service and assist guests with check-in, inquiries, and reservations.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and 28 days holiday.
- Other info: Access to training, career growth, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
The predicted salary is between 22000 - 25000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Minimum of 28 days holiday
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high‑pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first‑class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant in London employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, offering industry-leading training and development opportunities to help you grow in your career. With generous benefits such as hotel discounts, flexible pay options, and a supportive work culture, you'll thrive in an environment that values your contributions and well-being. Join us in creating memorable experiences for our guests while enjoying a rewarding and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in London
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled high-pressure situations. This will demonstrate that you're ready to keep things running smoothly at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Aimbridge team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about making guests feel welcomed and valued!
Highlight Your Skills:Make sure to showcase your communication and organisational skills in your application. Mention any relevant experience with hotel management software or customer service roles to help us see how you fit into our team.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in our line of work. A polished application reflects your commitment to excellence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, mission, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. During the interview, practice clear and confident speaking. Use examples from past experiences where you successfully handled guest inquiries or complaints to demonstrate your ability to communicate effectively.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. You might be asked about a time when you had to juggle several responsibilities at once. Share specific strategies you use to stay organised, especially in high-pressure situations.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Bring up instances where your keen eye for detail made a difference, such as catching a mistake in a booking or ensuring a guest's special request was met. This will illustrate your commitment to providing an exceptional guest experience.
